Account Manager

Account ManagerLucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.The Account Manager professional assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are integral in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.ResponsibilitiesProvides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questionsFocuses on retaining existing business with excellent customer serviceAssists in identifying opportunity to improve client and member experienceProvides administrative and customer service support to the main Employer contact/Plan decision makersSupports Senior Account Executive staff with New Business and Renewal implementation tasksAssists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reportingAssists with end of contract Stop Loss reviewAssists with special projects as necessary (Example: Sales RFP requests)QualificationsExcellent verbal and written communication skillCritical thinking and good judgment to quickly determine and prioritize key issuesMust be a team player and be able to work with clients to make all goals, objectives, and time constraints understoodGreat organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next levelExcellent verbal and written communication skill3+ years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experienceAccount Management experience required in the healthcare industryClient facing experience with exceptional presentation skills is a mustProficiency in all MS Office applications – Advanced knowledge of Excel desiredBachelor’s degree desirableWhat We ProvideCompetitive base salaryUnlimited Paid Time Off10 Paid HolidaysMedical, Dental, Vision, and other ancillary benefitsCompany CultureAt Lucent Health, our success is built on employees who are honest, ethical and hardworking. We communicate transparently, act with integrity, and hold ourselves accountable for our work and decisions. We treat colleagues, clients and partners with fairness, respect and confidentiality. And we bring consistency, initiative and adaptability to everything we do, taking ownership of challenges and going the extra mile when it counts.Equal Employment Opportunity Policy StatementLucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.