Remote CX Lead: Customer Experience & Service Design

Momentum, Inc. seeks a Customer Experience Lead to drive a customer-centered strategy across programs, services, and digital channels. You will lead CX initiatives using customer insights, service design, journey mapping, and performance metrics to identify improvements and measure success.
You will collaborate with cross-functional teams to keep customer needs at the center of decisions and priorities, building CX artifacts, defining metrics, and promoting human-centered design.

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