Senior Client Account Manager

Senior Client Account ManagerWe are seeking a Senior Client Account Manager to support our client's Middle Market Commercial Lines team. This role is responsible for the day-to-day servicing, retention, and support of a portfolio of commercial insurance clients while working closely with Account Executives and Producers. You will act as a key point of contact for clients, helping them navigate coverage questions, policy changes, renewals, and ongoing service needs. The ideal candidate brings strong commercial insurance experience, extremely high attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Candidate must have experience working on accounts with $200,000 annual premium and above.Responsibilities:Manage daily servicing of assigned middle market commercial accountsServe as a primary contact for client questions regarding coverage, policy changes, and service needsProcess endorsements, policy changes, renewals, and other policy transactions in Applied Epic or similar systemIssue certificates of insurance, binders, auto ID cards, and evidence of insurancePrepare and support new business and renewal submissions, proposals, and presentationsEnter, review, and validate quotes and policy data for accuracyCommunicate with carriers and underwriters regarding quotes, renewals, and policy updatesReview policies and contracts to help identify coverage requirements or gapsAssist with billing, invoicing, premium allocations, and installment processingReview carrier audits and assist clients with questions or discrepanciesSupport onboarding of new clients, including applications and system setupMaintain accurate client records, proposals, and marketing filesProvide timely, professional responses to client inquiriesQualifications:5+ years of experience in commercial insurance account management or servicingExperience handling middle market accounts ($200,000+ in annual premium)Strong knowledge of commercial insurance coverages and policy structureExperience with Applied Epic or similar agency management systemProficiency in Microsoft Outlook, Excel, and WordCollege degree preferredCISR or similar insurance designation preferredCandidates may be required to complete assessments in insurance knowledge and Microsoft Office skillsBackground check required