Tech Writer

Knowledge Analyst/Technical WriterThe Opportunity: CACI is seeking a Knowledge Analyst/Technical Writer to join our technical operations team on a contract supporting Department of Homeland Security. The Knowledge Analyst/Technical Writer is responsible for providing Knowledge Management and technical writing support to share information and produce high quality documentation that contributes to the overall success of the organization. The Knowledge Analyst/Technical Writer will review, update, and organize existing documentation; and capture content or support the creation of new content to create documentation related to IT deployments and operational activities. The Knowledge Analyst/Technical Writer will format information for consumption through various media channels to include documented materials, email, websites, and other electronic access points as well ensuring entry into the Knowledge Repository. You will ensure content is reviewed on an ongoing basis, including using available tools, resources, and contacts, to ensure documentation is up to date, understandable, and meets established guidelines. You will also gather information, interview Subject Matter Experts, and conduct research to convey technical content in a concise and effective manner.Responsibilities:Establish relationships with functional department Subject Matter Experts to promote awareness of Knowledge Management initiativesAssist Engineering, End User Support (EUS) and Service Desk functional areas with knowledge sharing, including troubleshooting documentation, and SOPsWork with stakeholders to translate technical content into documentationCollect, organize, and maintain content for Knowledge RepositoriesDisseminate knowledge resourcesDevelop and maintain program specific documentation templatesParticipate in the establishment of guidelines and standards for text and graphicsOrganize, write, edit, and produce documentation for backend consumption. Documentation includes Process Workflows, Knowledge Articles (How-Tos, Troubleshooting), Standard Operating Procedures, Job Aids. User Guides, and User ManualsPerform periodic reviews to evaluate existing documentation and develop innovative approaches for improvementsObtain understanding of products/services to translate complex information into simple, polished, and engaging content for user consumptionCoordinate and implement quality-control activities required to ensure the accuracy and adequacy of documentation, including peer and final reviews, editing for compliance with all applicable specifications and standards, validation, and change verificationEnsure documentation complies with all applicable specifications, standards, and other project constraintsDefine, document, and monitor baseline Knowledge Management performance metrics and key performance indicatorsSupport creation and editing of graphic content for program documentationWhat You'll Bring:Ability to obtain DoD Security ClearanceAbility to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferredB.A./B.S. or equivalent + 3 years of relevant experiencePrevious experience working with IT operations and engineering support teamsStrong understanding of Knowledge Management and experience implementing Knowledge Management methodologies such as Knowledge Centered Service (KCS)Experience developing and supporting Knowledge Management initiativesProficient in the following technologies:SharePointAdobe Acrobat ProMicrosoft PowerPoint, Word, Excel, and VisioService Management Tool (i.e. ServiceNow)Ability to interface with various disciplines, as well as work independentlyExcellent communication (oral and written) skills and able to interface effectively with Subject Matter Experts and managers at all levelsAbility to prioritize tasks/projects to meet deadlines and capable of handling multiple requests simultaneouslyPay Range:There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is: $59,600 - $122,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.