Martis Camp Club & Community Association is hiring: Audio/Visual IT Specialist i

For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It's a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world-class amenities, and grounded in an authentic sense of community.

Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lake Club, Lost Library, and a stunning Tom Fazio-designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn't just a place to work, it's a place to belong, contribute, and be part of something truly remarkable.

POSITION SUMMARY:
This role is part of Martis Camp's Low Voltage Division, which works collaboratively to maintain the club's IT, audio/visual, and telecommunications systems.

The AV/IT Specialist oversees Martis Camp's audio/visual experience, installing, managing, and setting up sound, video, and projection equipment for daily club operations and events. This role also manages inventory of the club's two-way radios and repeaters, while helping the broader IT team deploy, maintain, and troubleshoot workstations and other club technology.

Joining us as a club ambassador, you will serve as the club's subject matter specialist for audio/visual technology and two-way radio systems, and a key support resource for the IT Manager, actively communicating and positively interacting with every department at Martis Camp. Those who take a hands-on approach to Low Voltage technology will be successful in this role.

Reporting to the IT Manager, the AV/IT Specialist helps maintain Martis Camp's technology inventory and assists with new infrastructure installations, ensuring the environment always remains reliable and up to date.

ESSENTIAL JOB RESPONSIBILITIES:
Audio/Visual Systems Management & Support

Oversee the club's A/V systems end-to-end, including configuration, maintenance, troubleshooting, and upgrades

Manage televisions, projection systems, in-house music systems, simulators, and related audio/visual technology

Serve as the club's subject matter expert for A/V technology

Partner with the IT Manager, Development Engineer, and vendors on major A/V projects

Event Technology Support

Set up and coordinate sound, video, and presentation systems for club events, meetings, tournaments, and special functions

Provide on-site event support and real-time troubleshooting

Coordinate with vendors, ambassadors, and departments to ensure successful event execution

Assist with electrical (line voltage) and technology-related needs for special events

IT Support & End-User Technology

Support, maintain, and troubleshoot workstations, POS systems, printers, copiers, scanners, timekeeping systems, networking equipment, and other technology devices and accounts

Participate in departmental on-call and coverage plans for general IT support

Configure, deploy, and maintain user accounts, workstation hardware, software, and peripheral devices in accordance with department standards

Escalate complex technical issues to the IT Manager

Radio Communications Systems & Asset Management

Manage the club's two-way radio and repeater systems

Maintain radio programming, deployment, maintenance, and troubleshooting

Track inventory, lifecycle replacement, maintenance schedules, warranties, and service records for A/V and radio equipment

Infrastructure Projects & General Low Voltage Support

Assist with cabling, mounting, equipment installation, and infrastructure deployments

Support telecommunications, low-voltage systems, and technology projects throughout the club

Serve as a flexible technical resource for emergent operational and technology needs

Perform other related duties as assigned

KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge

Audio/visual equipment, sound systems, projection systems, televisions, and event technology

Two-way radio systems, repeaters, and basic telecommunications troubleshooting

Network fundamentals, wireless connectivity, Windows-based environments, and end-user technology support

Technology inventory management, equipment lifecycle tracking, and preventive maintenance practices

Familiarity with Microsoft 365 applications, mobile device management, point-of-sale systems, and related business technologies

Club service standards and best practices for supporting hospitality operations through technology

Skills

Diagnosing and resolving A/V, radio, workstation, network, and peripheral technology issues

Organizing and managing equipment inventories, maintenance schedules, and technology assets

Planning, setting up, and supporting technology requirements for meetings, tournaments, and special events

Communicating effectively with employees, members, guests, vendors, and department leaders

Managing multiple priorities while maintaining exceptional customer service, responsiveness, and timeliness

Abilities

Build and maintain positive working relationships across all departments

Provide professional, service-oriented support in a fast-paced hospitality environment

Adapt to changing priorities and respond quickly to operational and event-related technology needs

Work independently while exercising sound judgment and escalating complex issues appropriatelyMaintain confidentiality, integrity, and security of club systems, information, and technology assets

Work a flexible schedule, including evenings, weekends, holidays, and on-call support as needed

Safely perform hands-on installations, equipment setup, cabling, and related low-voltage and line voltage support tasks

PREFERRED EDUCATION, EXPERIENCE, CERTIFICATIONS, AND LICENSURE:

Associate's degree or technical certification in A/V technology, IT, or a related field preferred; equivalent experience considered.

Valid California Driver's License with an acceptable driving record preferred or required

Minimum of three years of experience in A/V systems support, IT support, or a related technical role

A+, Network+, Security+, CCNA or similar certifications are a plus

PERFORMANCE EXPECTATIONS & ACCOUNTABILITY
This position carries primary responsibility for the reliability and performance of Martis Camp's audio/visual, radio, telecommunications, and assigned technology systems. As a result, the AV/IT Specialist is expected to demonstrate a high level of responsibility, accountability, and professionalism.

Successful performance in this role includes:

Maintaining regular, reliable attendance and being available during scheduled work hours to support club operations, Members, Ambassadors, and events

Taking responsibility for assigned systems, projects, and tasks, ensuring work is completed accurately and in a timely manner with minimal follow-up

Proactively communicating workload concerns, technology issues, project status updates, and planned absences to allow for appropriate planning and coverage

Keeping the IT Manager informed of emerging issues, risks, and project developments, escalating concerns promptly when necessary

Responding to challenges with professionalism, flexibility, and a solutions-oriented approach

Providing responsive and effective technical support while maintaining positive working relationships across all departments

Protecting the confidentiality, integrity, and security of Club systems, information, and technology assets

Supporting club events and operational needs through flexibility in scheduling, including evenings, weekends, holidays, and on-call support as required

Coordinating details with management to ensure correct execution of assigned projects and tasks.

Consistent demonstration of these expectations reflects successful performance and the level of trust and responsibility associated with this position. Attendance, performance, and conduct issues will be addressed in accordance with Club policies and established performance management practices.

PHYSICAL REQUIREMENTS:

Ability to safely lift up to 50 lbs.; assistance should be requested when needed

Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, computer, web, voice, teleconferencing, e-mail, etc.

Ability to work in confined spaces, in, under, and around desks, in crawl spaces, attics, basements, and at times on ladders or scaffolding.

Ability to work in hot or cold conditions.

Dexterity required to work with specialized tools and equipment.

Ability to work in front of screens for up to eight hours

Ability to grip, carry, and maneuver hand tools and power tools.

Ability to bend, twist, kneel frequently, with or without tools.

Ability to climb ladders.

Ability to stand for eight hours at a time.

WAGE RANGE & BENEFITS:
$32.50 - $34.00/hr (DOE), with a competitive benefit package

Medical, Dental, Vision, Life Insurance

Dependent Care Flexible Spending Account

401K with up to 7% employer match

Paid Time Off

Annual Fitness Bonus

529 College Saving Account

Scholarship Opportunities

Retail, Spa, and Golf shop discounts

Ambassador Recognition Activities and Events

Free Ambassador Fitness, Golf & Tennis Clinics (when available)

Work Tango Recognition and Incentive Programs

Martis Camp Club is an equal-opportunity employer

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