Marketing Operations Specialist

JOB TITLE:Marketing Operations, Specialist
Marketing Operations, Sr. Specialist

BRIEF JOB SUMMARY:
We are seeking a Marketing Data Operations Specialist to serve as the critical bridge between our marketing strategy and the client communication journey. You will be responsible to help bring in client preferences and help create the best overall client digital experience within our Client Reminder Management platform, Customer.io. In this role, you will partner with cross-functional stakeholders to translate separate Marketing asks into one seamless, client-forward experience.

Key Responsibilities:

Capability to understand the client mapping and journey experiences

Be an ambassador for Marketing to other lines of business, working cross-functionally to relay needs

Send communications (Email, SMS, Push, etc) for hospitals in C.IO

Understand key data surrounding the client journey and work on implementing ongoing improvements

Partnering with Marketing to provide C.IO data for reporting

Minimum Knowledge, Skills, and Abilities:

2 years in a CRM platform, ideally C.IO

2 years in a CDP platform

Problem-solving for technical challenges and data discrepancies

Clear communication to clarify Marketing needs and project requirements

Experience and working knowledge of Excel, PowerPoint, QuickBase, PowerBI

PreferredKnowledge, Skills, and Abilities:

Bachelor’s degree in marketing or related field

Basic knowledge of veterinary medicine, specifically towards client communication

Compensation:
$27.64 - $35.41/hr

FSLA Status:
Non-Exempt

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose:
Give pets and the people who love them more quality years together

Mission:
Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values:
Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together
NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

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