UX Content Strategist

UX Content StrategistHappen Bank is looking for a UX Content Strategist to help shape and evolve our digital customer experience following our recent rebrand. In this role, you'll develop content strategies and guidelines that bring our brand voice to life across web and mobile experiences, making complex financial concepts clear, simple, and engaging. You'll partner closely with UX Design, Research, Product, Engineering, Marketing, and Compliance to develop customer-centered content throughout the product lifecycle. You'll also help advance how AI and automation support content creation, validation, and ongoing improvement.What You'll DoDevelop and execute content strategies for mobile and web experiences in partnership with UX Design, Research, Product, Brand, Creative, Marketing, and Compliance teamsWrite clear, concise, user-friendly content for Happen Bank's digital products, ensuring consistency with brand voice, customer needs, and content guidelinesAudit, proofread, and edit UX content, identifying opportunities to improve clarity, consistency, and effectiveness across digital experiencesExplore and contribute to AI-enabled tools and automation, including LLM-based solutions, to validate, improve, and test customer-facing contentResearch user preferences, mental models, and industry trends to inform content decisions and improve the customer experienceTranslate business requirements, user feedback, and research insights into content solutions that support customer needs and business objectivesPartner with UX Design, Research, and Product teams on user flows, usability testing, A/B testing, and digital experience improvements, applying learnings across products and touchpointsCollaborate with Designers and Product Managers to refine UX writing workflows and incorporate AI-assisted tools into the product development processPartner with Legal and Compliance to ensure customer-facing content meets regulatory requirements and receives appropriate approvals before publicationAbout You4+ years of experience in UX writing, content strategy, or related digital product content rolesBachelor's degree or higher, or equivalent combination of education and experience2+ years of experience in financial services or fintech, with an understanding of regulated financial products and customer communicationsExperience integrating content strategy and UX writing into product development processes, including environments where dedicated UX content practices are still evolvingStrong understanding of user-centered design principles and the ability to apply them to clear, effective digital contentExperience using or developing AI-assisted tools, including LLM-based solutions, to review, validate, and improve customer-facing contentStrong collaboration and stakeholder management skills, with the ability to work effectively across UX Design, Product, Engineering, Marketing, and ComplianceExcellent written, verbal, and presentation skills, with the ability to communicate complex or abstract concepts clearly and persuasivelyComfortable navigating ambiguity, identifying the right partners and resources, and independently moving projects forwardYou actively look for ways AI can improve your work, from accelerating content research and development to strengthening review and validation processes, while maintaining sound judgment around accuracy, brand consistency, data sensitivity, and regulatory requirements