Account Executive I

We’re Looking for Passionate, Creative People to Join Our Team CTM is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.
Our Purpose: To create a better human experience through technology
Our Mission: We empower businesses with the tools to transform conversations into an advantage
Our Vision: We revolutionize the ways in which people and businesses connect
What do we do?
We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.
Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here .
Who are we hiring (and what will they do)?
We are looking for an Account Executive I to join our team. The person in this role should have a solid foundation in inbound sales and be ready to take ownership of their pipeline and opportunities. They will also proactively build pipeline through outbound prospecting and reactivation campaigns while continuing to develop their skills across the full sales cycle.
As a successful Account Executive I, you will:
Manage the full sales cycle by following CTM’s sales process, maintaining CRM hygiene, consistently following up, identifying risks, and conducting sales/product demonstrations
Continue to develop strong discovery, qualification, objection handling, and competitive positioning
Respond to inbound inquiries and generate pipeline through outbound prospecting and reactivation/lost opportunity campaigns
Manage opportunities through the funnel and proactively escalate deal risks, obstacles, and areas where additional support is needed
Demonstrate accountability for activity, pipeline, forecast inputs, and monthly and quarterly revenue goals
Meet or exceed the goals and expectations outlined for the role, including sales performance, inbound and outbound pipeline generation, and customer growth through additional services and annual agreements
Continue to build a stronger understanding of CTM’s products and key features, and confidently have the ability to explain their value to prospects
Participate in coaching and training provided by your manager and relevant internal teams, and quickly apply feedback to improve your performance
What skills will help you be effective on our team?
2+ years of sales or business development experience preferred
Experience managing opportunities through a sales cycle
Strong interest in building a career in SaaS sales
Strong organization, follow-up, and time-management skills
Strong written and verbal communication skills
Demonstrated accountability and ownership of pipeline and results
Ability to identify and proactively communicate deal risks and obstacles
Strong coachability and willingness to continuously improve
Ability to communicate effectively with prospects, customers, SDRs, Account Executives, and leadership
Ability to collaborate effectively across Sales, Marketing, and other internal teams
Comfortable learning technology and developing an understanding of customer business needs
What you get in return:
The expected salary range for this role may differ based upon the candidate. Salary presented with a job offer will be based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role
When we win, you win - we pay quarterly bonuses when we reach our revenue goals
We love to pay out your earned commissions on a quarterly basis
We love to give out annual merit increases to team members who are meeting our expectations
We offer a hybrid work schedule with Mondays and Fridays as our work from home days. Once an employee reaches 5 years of service, they are eligible for Summer Fridays
Generous Paid-Time-Off policy that allows employees to accrue up to 30 days per year , depending upon tenure
2 work from anywhere weeks per year, with additional weeks earned with tenure
8 paid holidays , plus one additional floating holiday employees can use to celebrate their birthday or a federal or religious holiday of their choice, with additional floating holidays earned with tenure
24 hours of VTO (voluntary time off) allows employees to take paid time off to volunteer at their favorite charities or support their causes
401k Plan with per-pay employer matching up to 5% , that you are immediately vested in
Medical, dental, vision and prescription coverage for employees and their families; plus both HSA and FSA pre-tax account options, which can be used to pay for health related expenses. We even offer an employer match for the HSA plan
Up to 4 weeks of paid parental leave, depending on tenure
Free basic life insurance and AD&D coverage equal to your annual base salary
Free short term disability coverage at 100% of salary after being employed for 6 months
Free access to a wide range of health and well-being information and services such as telephonic counseling, legal advice, and will preparation
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action
Click to learn more about what sets us apart. Compensation We know your worth and want to pay you for it
Health & Wellness Coverage Your overall wellness matters to us
Family Focused We believe family should always come first
Paid Time Off Enjoy some guilt-free time away
Retirement We are dedicated to helping you invest in your future
Work-Life Balance Be part of a team with an awesome work-life balance
In-Office Amenities We like our team to have everything and more
We believe no matter where you are in life, there is always room to grow.
Tenured Summer Fridays Employees with 5+ years enjoy extra time off during the summer.
Semiannual All Hands Weeks Each January and July we host All Hands Weeks.
Praise from Our Current Team I value that CTM is a place to grown, learn, and innovate without limitations.
Andrew Wicks, Lead Technical Support Analyst “CTM has created an environment where every employee is empowered to bring their best self to work. Because communication is highly valued, we are encouraged to share our ideas and perspectives whenever we see opportunities to enhance our platform or elevate the customer experience, regardless of our role. Knowing that my voice is welcomed and respected allows me to contribute with confidence and fully leverage my strengths each day.”
Chris Nalley, Associate Product Manager I love the “aha” moments when our customers grasp the full potential of our software and see how it can be applied to help elevate their business. It’s incredibly rewarding and my favorite part of the job.”
I value that CTM is a place to grown, learn, and innovate without limitations.
Andrew Wicks, Lead Technical Support Analyst “CTM has created an environment where every employee is empowered to bring their best self to work. Because communication is highly valued, we are encouraged to share our ideas and perspectives whenever we see opportunities to enhance our platform or elevate the customer experience, regardless of our role. Knowing that my voice is welcomed and respected allows me to contribute with confidence and fully leverage my strengths each day.”
Chris Nalley, Associate Product Manager I love the “aha” moments when our customers grasp the full potential of our software and see how it can be applied to help elevate their business. It’s incredibly rewarding and my favorite part of the job.”
I value that CTM is a place to grown, learn, and innovate without limitations.

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