$25/hour base pay + uncapped sales commissions | Approximately 20 hours per week | W-2 employee
HOTWORX Springfield – Sixteen Acres | Springfield, MA 01128
Help grow our studio and lead an exceptional member experience.
HOTWORX Springfield – Sixteen Acres is seeking a proactive, organized professional to lead local lead generation, manage our social media, strengthen member experience, and coach our sales team.
This hands-on role is ideal for someone who enjoys building community relationships, creating engaging content, selling memberships, and helping coworkers succeed. You will work directly with ownership, learn the HOTWORX model thoroughly, and become the team’s trusted resource for sales and membership questions.
What you’ll do
Generate leads and grow memberships
- Build relationships with local businesses, community organizations, and referral partners.
- Coordinate outreach, studio events, referral initiatives, and promotions.
- Support the sales team in turning inquiries into appointments, trial workouts, and memberships.
- Track lead sources, appointments, and sales results to identify opportunities for improvement.
Manage studio social media
- Plan a consistent content calendar that supports studio promotions and membership growth.
- Create and publish photos, short videos, stories, and captions.
- Respond to social media inquiries and guide interested prospects toward booking a visit.
- Follow HOTWORX brand standards and studio procedures for member content and permissions.
Strengthen the member experience
- Help create a welcoming experience from the first inquiry through onboarding and ongoing membership.
- Gather member feedback, resolve routine concerns within studio policies, and escalate issues appropriately.
- Coordinate engagement activities and support member retention.
- Model attentive service and coach staff on delivering a consistent experience.
Coach and support the sales team
- Complete HOTWORX training and develop strong knowledge of workouts, memberships, pricing, promotions, retail products, and policies.
- Become the team’s primary resource for routine sales and membership questions during scheduled working hours.
- Coach staff on tours, follow-up, explaining value, handling objections, and retail recommendations.
- Keep reference materials current and communicate changes clearly.
What we’re looking for
- Demonstrated experience in sales, membership sales, community outreach, or service-business growth.
- Experience creating social media content for a business.
- Ability to train coworkers, explain information clearly, and provide constructive feedback.
- Strong organization, initiative, and reliable follow-through.
- Comfort using customer-management systems, social media tools, and basic reports.
- Willingness to learn HOTWORX thoroughly and take responsibility for results.
- Fitness, hospitality, retail leadership, or boutique studio experience is a plus.
Schedule and expectations
Approximately 20 hours per week, with regular on-site time for content creation, member interaction, and staff coaching. Some evening and Saturday availability is required for team overlap and events. The weekly schedule will be agreed upon before hiring.
You will lead these functions with support from our existing sales associates, who handle routine studio service and daily sales activities.
Compensation and introductory period
- This is a part-time W-2 position paying $25 per hour in base pay, plus uncapped commissions on eligible sales. There is no limit on total commissions earned