Brand & Social Media Manager

About Vandelay Companies Vandelay Companies is a leader in crafting iconic, enduring hospitality experiences. Witha decade of growth across brands and markets, we are known for concept-driven dining thatcelebrates the soul of American culture. Our commitment to quality, authenticity, and a refinedsense of place drives everything we do.
About the Opportunity We’re seeking a Brand Community & Social Media Coordinator to support Vandelay’s digitalpresence while delivering elevated, personalized experiences for our VIP guests. This role sits atthe intersection of social media execution, guest communication, and hospitality, ensuring ouronline voice and guest experience feel seamless and thoughtful.
This position is part of the Marketing department and works closely with RestaurantOperations, cross-functional teams and outside agencies. The role requires flexibility to supportevents, guest needs, and real-time communication outside of standard business hours.
Core Responsibilities Social Media Coordination Coordinate photo and video shoots in collaboration with internal teams
Manage the social media content calendar and scheduled posts
Draft captions and assist with content ideation
Coordinate influencer visits with PR and restaurant teams
Monitor and respond to direct messages and comments
Assist with ad-hoc content capture as needed
Guest Relations & VIP Experience Serve as a point of contact for VIP guests, providing personalized support
Assist with special requests, reservations, and unique dining experiences
Help resolve guest issues promptly and professionally
Maintain VIP guest profiles, preferences, and visit history
Guest & Audience Insights Collect guest feedback, reviews, and satisfaction insights
Support basic audience and engagement analysis
Flag sentiment shifts or guest experience opportunities to leadership
Requirements Bachelor’s degree in Marketing, Communications,or related field strongly preferred
2–4 years of experience in social media, hospitality, guest relations, or a related role
Familiarity with social media platforms and basic analytics tools
Strong written and verbal communication skills
Highly organized, detail-oriented, and collaborative
Ability to thrive in a fast-paced, in-person environment
Availability to work evenings or weekends to support events, openings, or specialinitiatives
Responsible for monitoring and responding to guest and social media communicationsthroughout the week, including outside standard business hours
Perks Group Medical benefits
DentalandVisionbenefits
Generous PaidTimeOff
Opportunityforgrowthwithinadynamichospitalitybrand
Discounts across the Vandelay portfolio
VandelayCompaniesprovidesequalemploymentopportunitiestoallemployeesandapplicantsforemploymentwithoutregardtorace,color,religion,sex,nationalorigin,age,disability,geneticinformation,veteranstatus,oranyothercharacteristicprotectedbyapplicablelaw
Compensation: To be discussed

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