Writer (Customer Success Stories) [AQ-25379]

Aquent, a global leader in talent solutions, is thrilled to partner with a renowned technology company that profoundly impacts how millions experience digital advertising. This innovative company is dedicated to creating advertising experiences that are valuable, trusted, and seamlessly integrated into popular platforms. As part of this forward-thinking team, you will play a crucial role in shaping narratives that highlight real-world success, directly influencing how businesses connect with their audiences and grow within a privacy-centric ecosystem.

About Our Client
Our client is at the forefront of digital innovation, powering advertising and sponsorships across a suite of widely-used digital services, including leading app marketplaces, dynamic news feeds, financial applications, advanced mapping solutions, and premium streaming entertainment. Their philosophy centers on delivering advertising that truly benefits everyone: respecting user privacy, thoughtfully integrating into user experiences, and providing measurable value for businesses of all sizes, from emerging app developers to established global brands. They believe advertising, when done right, fosters connection and impact.

About The Role

Location: Remote (or Hybrid in Cupertino, CA)

Duration: through June 2027

Max Hourly Pay Rate: $96.71/hour

Pay Comments: W2, weekly pay, benefits, 401k w/ match

Background screening required

Job Summary

Write customer success stories and related marketing content, highlighting customer goals, strategies, and results. Connect customer journeys and products to outcomes with clarity and context.

Learn the details and nuances of the product portfolio and the customer journey.

Build relationships across marketing and creative teams.

Action on feedback from multiple stakeholders to refine and revise content as needed, while not losing the heart of the piece. Manage stories through all writing, review, and approval processes.

Serve as internal expert on stories you write, answering questions from stakeholders.

Show curiosity to seek out answers, learn more from team members, and solve problems as they arise.

Qualifications

7+ years of related writing experience and content marketing within news media, an editorial publication, a digital advertising agency, and/or an in-house marketing group.

Portfolio of clear, polished writing samples related to business marketing. Experience writing customer success stories or case studies strongly preferred.

Excellent writing, editing, and proofreading skills with a strong sense of storytelling and structure. Ability to adapt voice and tone to follow a brand style guide.

Ability to articulate ad marketing concepts, strategies, and business metrics. Understanding of business marketing and the AdTech landscape preferred.

Executive presence and polished interviewing skills. Demonstrated experience working with customers and business leaders.

Excellent interpersonal skills and the tact necessary to establish relationships across multiple disciplines.

Bachelor’s degree in Journalism, Communications, Marketing, Advertising or related field, or applicable on-the-job training.

Client Description
Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.

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