Account Manager - Post Sale

Account ManagerAs an Account Manager, you own a book of tire dealer and repair shop accounts once they're live: their adoption, renewals, growth, and billing. You're the person who helps each shop add the products that grow their business, the person the shop calls about their bill, and the person who makes sure TireTutor gets paid.That means getting shops fully using what they pay for, running renewals, and growing accounts by selling new products like MarketingTutor, websites, and the AI phone agent as we launch them. You'll also keep payments current, chase missed or failed payments, and handle refund and cancellation requests under the contract. A happy, paying, growing customer is the goal.This is a startup role. We don't have a playbook for everything yet, so you'll help write it: how we collect, how we renew, and how we spot an at-risk account early. You'll have real ownership, a direct line to leadership, and the chance to shape account management as we scale.ResponsibilitiesAdoption and retentionCheck in with your accounts by phone and video, and visit shops in person when an account needs it.Get shops fully using what they pay for: work orders, payments, DVI, supplier feeds, and their website.Lead save conversations when a dealer wants to cancel, and work with our retention process.Bring product feedback and bugs to the team, and follow them through.Renewals and growthRun renewals from start to finish: reach out ahead of the renewal date, confirm terms, and close them on time.Spot upgrade and add-on opportunities, like websites, MarketingTutor, and the AI phone agent, and bring them to the dealer.Sell new TireTutor products to your accounts as we launch them.Forecast your renewals and flag at-risk revenue early.Billing and paymentsOwn collections on your book: follow up on missed, failed, or declined payments and expired cards, and get accounts current.Move dealers onto reliable payment methods, like ACH, and update billing details.Answer every billing question: invoices, charges, taxes, credits, and receipts.Handle refund, pause, and cancellation requests in line with each dealer's contract. Hold the line when a dealer is under contract, and explain why clearly and kindly.Keep the record straightLog every call, email, task, and billing change in HubSpot, the same day.Keep each account's status, owner, and next step current, so anyone can pick it up.Build the functionCreate the playbooks for collections, renewals, and save conversations, and refine them as we learn.Set up the HubSpot reports that show revenue at risk, upcoming renewals, and overdue accounts.Share what you hear from dealers with product and leadership, so it shapes what we build next.QualificationsRequired2+ years in account management, customer success, collections, or B2B sales with a book of recurring-revenue accounts.You're comfortable talking about money: asking for a missed payment, holding firm on a contract, and closing a renewal or an upsell, while keeping the relationship strong.Clear, friendly phone and email skills with small-business owners.Process-oriented and organized, with follow-through across dozens of accounts at once, and a positive, solution-oriented attitude.You like a fast-moving startup: you're comfortable with ambiguity and changing priorities, and you'd rather build a process than wait for one.Experience with a CRM, ideally HubSpot.A valid driver's license and willingness to visit shops in person.Nice to haveExperience at an early-stage or Series A startup.Experience in the tire, automotive, or auto repair industry.Familiarity with SaaS subscriptions, invoicing, ACH and card payments, or Stripe.Experience with shop management or point-of-sale software.BenefitsCompetitive base salary of $60,000–$75,000, with $95,000 OTE including commissionMeaningful early-stage equityHealth benefitsFlexible work schedule. This is a hybrid position, 3 days a week in our Boston office, with shop visits in the field.Unlimited vacation