Senior Account Manager

Job Description – Senior Account Manager
NPARALLEL + Atomic Props is an experiential marketing powerhouse, specializing in award-winning trade show exhibits, immersive brand activations, and cutting-edge 3D OOH advertising installations. We bring brands to life in bold, unforgettable ways—transforming creative visions into tangible experiences that connect with audiences on a deeper level.

We’re a team of problem solvers, builders, and visionaries, dedicated to pushing the boundaries of what’s possible. Our reputation as a top employer and industry leader is built on innovation, craftsmanship, and a relentless commitment to excellence.

Core Values - Balance, Courage, Exhibiting Good, Growth, Honesty, Integrity, Respect

The Role:
An Account Manager (AM) engages with assigned clients, executing solutions in partnership with internal teams and vendors. The AM is the day-to-day connection point for assigned clients – listening to the client and providing consistent work direction throughout the company to ensure we are delivering solutions which create evident, additional value for our clients and for us. The AM is the creator of internal transparency between teams, keeping the sold solutions at the forefront of the internal teams' work effort. The AM delivers compounding value by continuously delivering creative solutions, creating loyal clients who could not imagine working with anyone else.

Be the day-to-day point of communication between the company and assigned clients

Raise awareness of issues standing in the way of project success with internal team until resolved

Plan, organize, document, manage the execution of projects and expectations (internally and externally) for projects using the tools provided

Identify growth opportunities within clients and discuss those with team leaders

Accountabilities:
*If the assigned team has no AM, or AC, those accountabilities are additive to this role

Proactively manage & develop relationship with assigned clients

Manage typical projects and client issues, elevate as necessary

Maintain and develop ongoing relationships at a project level

Know the client, listen, and share their needs, expectations, and requests with the account team

Initiate client conversations for projects/events to:

Validate forecasted projects, maintain accuracy of revenue and project dates

Obtain customer decisions, feedback, and approvals in support of project timelines

Communicate progress, keep informed of changes, notify of past due items from the client

Recognize potential project variances, communicate and document as necessary

Manage service responsibilities for identified events and projects

Prepare estimates, invoices, and change orders for team leaders' review

Manage all internal/external communications and meetings for assigned projects

Open jobs, keep dates and information in the system up to date

Attend, create, participate or lead as directed, all necessary project meetings to ensure timely/accurate communications and project success

Respond to project constraints and opportunities, adjust meeting content, attendees, and project options as directed

Invoice within margin expectation, in a timely manner, review with team lead

Provide creative service solutions for assigned clients, projects, or events

Work with internal teams and clients to provide necessary assistance to meet the client’s needs

Ensure accuracy of show details (floor plans, layouts, budgets, invoices, etc.)

Review estimates, work with team leaders to value engineer until client goals and internal margin expectations are met

Communicate value engineering options, value-added services, and change orders throughout the project

Positively contribute to NPARALLEL’s business performance, culture, and values

Make decisions in the best interest of both clients and our organization

Embrace change, offer suggestions for improvement

Contribute positively to the Company, Team, Client, and Projects

Measurements of success:

Achievement of financial goals for assigned book of business

Increasing volume of projects and revenues, expanding range of services provided to clients

Deliver projects within client budget expectations while monitoring and maintaining targeted margins

Fully satisfied clients (internal and external)

Accurate, timely completion of estimates, invoice requests, and timesheets

Actively contribute to and support the attainment of team goals and company initiatives

Education and experience:

All candidates: 5+ years demonstrated success in a deadline driven customer facing business model requiring strong project management skills

Experience in tradeshow, event or agency environment strongly preferred

Proven ability to collaborate within teams and cross-functionally while meeting deadlines

Software and computer literate

Ability to travel and willingness to work the hours necessary during peak periods to ensure client needs are met

Formal education is appreciated, but not required if attributes are met

Attributes:

Creative problem solver with a customer focus and solutions orientation

Strong communication skills (listening, writing, speaking)

Recognizes problems, knows when to elevate

Desire and ability to succeed in a fast-paced, results oriented environment

Adept with multi-tasking and changing priorities

Strong attention to detail, time management and organizational skills

Why Join Us?
Our 160,000-square-foot fabrication facility is a playground for makers, creators, and innovators. With custom machinery, cutting-edge tools, and limitless resources, we turn ambitious ideas into reality. At NPARALLEL + Atomic Props, you’ll be part of a team that’s shaping the future of experiential marketing—one extraordinary build at a time.

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