VIDEO SERVICE MANAGER Job at 7 17 Credit Union in Warren

Join a Team That's Transforming the Member ExperienceAt 7 17 Credit Union, our mission is simple: We help people improve their lives financially and support the communities we serve. We're seeking an experienced, service-driven leader to join our team as a Video Services Manager, overseeing our innovative Video Services Department and helping shape the future of remote banking.As the Video Services Manager, you will lead a team of Video Service Representatives (VSRs), drive exceptional member experiences, coach and develop employees, and serve as a virtual branch manager responsible for supporting both consumer and business member relationships through our video banking channel.What You'll DoLead the daily operations of the Video Services Department and Video Service Representatives (VSRs).Coach, mentor, and develop team members to deliver exceptional service and deepen member relationships.Build and maintain a strong sales and service culture through ongoing training, performance monitoring, and employee engagement.Conduct performance reviews, evaluations, coaching conversations, and employee development planning.Ensure compliance with Credit Union policies, procedures, regulations, and internal controls.Manage staffing, scheduling, payroll-related issues, overtime, and time-off coordination to meet service expectations.Assist with recruiting and interviewing candidates for the department.Resolve complex member concerns and provide effective solutions to maintain outstanding service levels.Support business members through video banking services, including business accounts and wire transactions.Partner with leadership to enhance processes, improve departmental performance, and support strategic objectives.Why Join 7 17 Credit Union?Opportunity to lead a growing and innovative delivery channel.Make a meaningful impact on members' financial lives.Collaborative, member-focused culture.Professional development and leadership growth opportunities.Competitive compensation and comprehensive benefits package.Apply TodayIf you're a passionate leader who enjoys developing people, delivering exceptional service, and embracing innovation in financial services, we'd love to hear from you.Join 7 17 Credit Union and help shape the future of member service through video banking.7 17 Credit Union is an Equal Opportunity Employer.What We're Looking ForRequired QualificationsHigh school diploma or equivalent required. Associate's degree in a related field or equivalent experience preferred.Minimum of three (3) years of Credit Union or related financial institution experience, preferably involving new accounts and lending.Strong leadership, coaching, and employee development skills.Excellent verbal and written communication abilities.Proven problem-solving, decision-making, organizational, and time management skills.Ability to work effectively in a fast-paced environment while maintaining a high level of professionalism.Ability to learn and become proficient in video banking technology, including video conferencing, live chat, co-browsing, document exchange, and digital member support tools.Licenses & CertificationsThe successful candidate must be eligible to obtain and maintain:NMLS RegistrationNotary Public CommissionSAFE Act RegistrationBondability requirementsAdditional InformationRegional travel may be required.Confidentiality and professionalism are essential, as this role handles sensitive member and employee information.
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