Account Manager- Pharmaceutical

Account Manager- PHARMA

Job Title: Pharma Account Manager
Reports to: Account Director
Location:Remote
Working Relationship: Brand Execution Managers, Job Owners, Stakeholders,3rd Party Vendors
Status: Full Time
About the Role

Aquent Studios is seeking an experienced Pharma Account Manager to join our team in a full-time, remote capacity. To best support client collaboration and day-to-day operations, candidates must be based on the East Coast (EST). In this role, you will serve as the primary client interface across high-impact pharmaceutical brand workstreams, partnering closely with Brand Execution Managers, project teams, and external vendor partners. We require an account management professional with proven, hands-on experience in the pharmaceutical sector who brings an in-depth understanding of brand strategy, industry compliance, and medical/regulatory workflows (including Veeva Vault / PromoMats). If you thrive in a fast-paced creative and production ecosystem and excel at building strong client relationships, we want to hear from you.
General Responsibilities

Reporting to the Account Director, the Account Manager is the key client interface across all brand related workstreams. This role will maintain a deep and current understanding of the brand and its label, competitive environments, and applicable strategies and objectives. In so doing, the AM will interact with key stakeholders and ensure integration, efficiency and client-dictated compliance with all stated processes and requirements. This role will provide guidance, as needed, towards the creation of client deliverables while highlighting potential challenges and considerations. This support will not be confined to that which can be provided by Aquent and, in fact, will benefit all potential third-party suppliers/vendors/agencies. This role will be responsible for job intake for those initiatives of a larger, more strategic nature, and will partner with Internal Aquent Team members for their specific handling of other deliverables. They will gather and understand all project requirements and will be responsible for prepping and handing off assignments to the Project Management teams as well as direct client communication throughout the lifecycle of projects.
Day-to-Day Responsibilities

Identify and maintain effective relationships with key client stakeholders
Attend day-to-day contact, client-facing meetings, while identifying revenue opportunities, project scope, production work effort
May require client onsite visits and meetings
Collaborate with Project Team in assigning and managing workloads
Help establish goals and manage client expectations to ensure successful project execution and delivery
Identify and develop new business opportunities within assigned brand teams and across all work channels (i.e., Studio, CA, DET, etc.)
Partner with internal team on the resolution of issues and identification of opportunities regarding their clients and projects
Participate in the development of scopes-of-work (SOWs), estimating, and project kick-offs
Master understanding of client guidelines, processes and production requirements
Assist in creation and delivery of Aquent capabilities pitch presentations to new contacts
Display an excellent customer service attitude at all times, and effectively represent Aquent’s values
Develop a keen understanding of the client’s visual brands, target audiences, competitive environment, and marketing/communication objectives
Manage multiple projects concurrently, taking ownership of all interim and final deliverables, managing client expectations, and meeting all commitments/deadlines
Develop and communicate project scope, objectives, requirements, and budget parameters to internal teams
Oversee management and maintenance of budget tracking for assigned PO/project(s)
Demonstrate a high-level understanding of all phases of the design/production process from project inception through final release of files
Work closely with Project Managers to ensure that deadlines are met, client feedback and changes are accurately communicated, and project-related issues are quickly resolved
Evaluate and analyze client efforts and provide recommendations for optimizing performance against strategic goals
Qualifications

Bachelor’s degree in a related field
5+ years in the pharmaceutical industry, familiarity with industry terms, and a high level of understanding of industry compliance requirements
Strong verbal, written communication, and presentation skills
Experience working under strict timeline demands and demonstrated ability to juggle multiple quick-turn projects and changing priorities
Proficiency with basic office computer applications, especially Office, Google Drive, and Adobe commenting and review tools
Basic understanding of InDesign, PhotoShop, and Illustrator, as well as print production and image/data rights
Veeva Vault/ Promomats experience a must have
Knowledgeable about new technologies particularly around digital marketing
Strong business acumen

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