Customer Service Account Manager

Customer Service Account Manager We are currently seeking a dedicated Customer Service Account Manager to join our Team in Agawam, MA to provide solutions and support to customers.
This is an on-site, Monday – Friday position. No nights or weekends.
ESSENTIAL FUNCTIONS Develop positive, and trusted relationship with customers.
Interact and assist customers through phone, email and in person.
Act as a liaison between the customer and internal teams to ensure total customer satisfaction.
Communicate clearly the progress of monthly/quarterly initiatives for internal and external customer projects.
Field requests for new products, work with our Sourcing Department to obtain information, and prepare customer quotes.
Monitor and analyze customers’ usage of our products.
Provide timely responses to customers and follow through as necessary to ensure satisfaction.
Track sales and margin performance for assigned customers.
Responsible for working with the business development team to on board and integrate new customers.
SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY Bachelors Degree preferred.
At least 2 years’ customer service experience in a fast-paced office.
Strong verbal, organizational and written communication skills.
High level of proficiency in Excel.
Personable with great customer service skills to interface with customers, vendors, and internal teams by phone, on-line, and in person.
Collaborative - ability to work well in a team environment.
Able to multi-task activities with shifting priorities while working in a fast-paced, self-directed environment.
Work Location: In person

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