Communications Manager

Position Summary The Communications Manager is responsible for the development, execution, and management of all club communications, ensuring a consistent, polished, and engaging voice across all platforms. This role serves as the central hub for member and employee facing communication and storytelling, supporting the Club’s mission to deliver an exceptional and connected member and employee experience.
Operating as a highly collaborative, independent contributor, the Communications Manager partners with all departments to promote club programming, enhance member engagement, and uphold Canoe Brook’s brand standards.
Key Responsibilities Communications Strategy & Execution Own and execute the Club’s comprehensive communications plan across email, digital, print, and on-property channels
Develop and maintain a consistent voice, tone, and visual identity reflective of Canoe Brook’s brand
Manage the editorial calendar to ensure timely, accurate, and strategic communications
Content Creation & Member Engagement Write, edit, and distribute quarterly newsletters, club updates, and event promotions
Create compelling content that highlights club life, programming, and member experiences
Partner with all Club departments to gather content and promote initiatives
Support storytelling initiatives including photography, video, and feature content
Digital Platforms & Systems Maintain and update the Club website and mobile app
Manage email marketing platforms and distribution lists
Oversee social media channels with a focus on engagement and brand alignment
Marketing & Club Support Design and produce marketing collateral, including flyers, signage, and digital assets
Support membership efforts through prospective member materials and onboarding communications
Assist in promoting major club events, seasonal programming, and capital or strategic initiatives
Brand Stewardship Ensure consistency and quality across all communications and visual materials
Serve as the internal resource for communication standards, formatting, and messaging
Analytics & Continuous Improvement Track engagement metrics (email open rates, event participation, digital interaction)
Refine communication strategies based on performance and member feedback
Qualifications Bachelor’s degree in Communications, Marketing, Graphic Design or related field
2+ years of experience in communications, marketing, hospitality, or a related field
Exceptional writing, editing, and proofreading skills
Experience with email marketing platforms and social media management
Proficiency in design tools (e.g., Canva, Adobe Creative Suite, iMovie) preferred
Strong organizational skills with the ability to manage multiple projects simultaneously
Core Competencies Self-Starter: Highly motivated and able to manage all aspects of communications independently
Collaborative: Builds strong relationships across departments to gather content and drive initiatives
Detail-Oriented: Maintains a high level of accuracy and polish in all communications
Creative & Strategic: Balances day-to-day execution with thoughtful, engaging storytelling
Member-Focused: Understands and enhances the member experience through effective communication
Work Environment Professional, fast-paced private club environment
This position will be responsible for capturing photos/videography at Club events. Requires flexibility to support club communications tied to evenings, weekends, and key events.

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