athenahealth provides IT solutions and expert services to healthcare providers, helping them reduce the administrative complexity that prevents clinicians from focusing on patients. Its products cover clinical workflows, billing, and care coordination. The company's medication management system alone processes over 17 million prescriptions per month, supporting ordering, reconciliation, medication list management, and vaccine administration.
The role
The Lead User Experience Designer sits within the Medication Management (Meds) team, part of the broader Clinicals product. The team builds experiences that give clinicians the information and tools they need to manage patient medications and deliver high-quality care. The role partners closely with product and engineering to solve complex clinical and operational problems through UX strategy, research, and design execution. Domestic travel is expected a few times per year to conduct onsite research with customers and shadow clinicians who use the products.
What you would do
- Lead discovery and framing of user-centered problems across complex product areas.
- Facilitate visioning sessions and translate ideas into sketches, flows, wireframes, and prototypes.
- Conduct and synthesize user research, heuristic reviews, and client feedback to inform design decisions.
- Partner with product and engineering throughout agile planning, development, and release cycles to ensure design intent carries through to implementation.
- Develop interaction models and workflows that simplify complex user, system, and data relationships.
- Present design concepts, recommendations, and tradeoffs to product, clinical, and engineering stakeholders.
- Use AI tools to accelerate design exploration, prototyping, and refinement, applying judgment to validate outputs before sharing with partners.
- Mentor junior designers through design reviews, feedback, and day-to-day collaboration.
- Contribute to design system adoption and consistency, and support cross-functional planning by clarifying scope, risks, and design dependencies.
What they are looking for
- 5 or more years of professional experience in digital product design.
- Strong design deliverables across visual design, interaction design, prototyping, copywriting, and design specifications.
- Experience planning, facilitating, analyzing, and presenting user research using qualitative and quantitative methods.
- Experience working in an agile software development environment.
- Strong written and verbal communication skills, with the ability to influence stakeholders without direct authority.
- Experience designing for complex enterprise, healthcare, or workflow-heavy products (preferred).
- Experience using AI tools as part of a design workflow (preferred).
- Ability to work through ambiguity, evaluate tradeoffs, and make timely decisions.
Working arrangements
This is a hybrid role based in Boston, MA. Domestic travel is expected a few times per year to conduct onsite research with customers and shadow clinicians in their work environments.
Pay and benefits
The base salary range is $130,000 - $222,000. Base pay depends on job-related experience, relevant knowledge and skills, how qualifications compare to others in similar roles, and geographical market rates. In addition to base pay, the role may be eligible for an annual discretionary bonus, a variable compensation plan, and equity plans. Benefits include health and financial benefits, commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces.
#J-18808-Ljbffr