Agency is hiring: Agentic Audio Specialist in New York

Responsibilities

Create and execute role-play–based evaluation scenarios simulating realistic customer service interactions in travel, finance, and telecommunications

Contribute to the development of diverse and representative datasets for conversational audio agents

Evaluate model performance using qualitative and quantitative metrics

Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow

Requirements

Strong verbal communication skills in a simulated customer support context

English proficiency across reading, listening, writing, and speaking

Access to a high-quality microphone for clean audio input

Basic computer programming literacy, including JSON structures and familiarity with functions and methods

Ability to reason about structured data and simple logic

Device capable of running audio recording software and handling large technical documentation

About the Company
This project is dedicated to assessing and benchmarking advanced agentic audio models against leading systems to optimize performance for real-world customer support use cases.

#J-18808-Ljbffr