Technical Writer Job at TechDigital Group in San Jose

In this role you will: Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications. Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository. Clearly communicate how to accomplish user tasks, rather than how to use the user interface. Through research and hands-on learning, become an expert on our products and methodologies. Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient. Interview subject matter experts to learn how product features work and understand their benefits to users. Experiment with software to learn how it functions from an end-user point of view. The Contract Technical Writer should have the following skills: 8+ years working on software documentation projects. Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS. Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand. Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts. User-centric thinker who can anticipate the reader's concerns and questions about the product. Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule. Basic graphics skills (Powerpoint). Experience documenting APIs a plus. Experience writing documentation for translation and optimizing documentation projects for translation a plus. Experience with Jira and Confluence a plus. Experience with digital adoption platforms such as WalkMe a plus. Familiarity with the Telecom industry a plus. #J-18808-Ljbffr In Summary: Contract Technical Writer will write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications . Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository . En Español: En este papel: Escribirá documentación del usuario final (guías para usuarios, guías de inicio, preguntas frecuentes de soporte y material de referencia) para aplicaciones de software basadas en la nube. Utilice los principios de arquitectura de información para diseñar documentación online que satisfaga las necesidades de múltiples audiencias en varias etapas del ciclo de aprendizaje utilizando un único repositorio de contenido. Comunicará claramente cómo llevar a cabo tareas del usuario, en lugar de usar la interfaz del usuario. A través de investigación y aprendizaje práctico, se convierta en experto en nuestros productos y metodologías. Trabajar con equipos internos de producto, soporte, FAQs y otros para entender las necesidades del cliente y crear contenidos que permitan ser autosuficientes. Entrevistar a los expertos sobre temas de usuario para aprender cómo funcionan las características del producto y comprender sus beneficios para los usuarios. Experimentar con el software para saber cómo funciona desde el punto de vista del usuario finales. El escritor técnico del contrato debe tener las siguientes habilidades: 8 años+ trabajando en proyectos de gestión de software. Permanecer en el horario. Habilidades gráficas básicas (Powerpoint). Experiencia en la documentación de las APIs un plus.