Technical Writing Manager

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.Responsibilities

Requisition ID

R-10312034

Date posted

08/09/2023

City

Berkeley Heights

State/Region

New Jersey

Country

United StatesCalling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleTechnical Writing Manager

What does a successful Technical Writing Manager do at Fiserv?Technical writers communicate complex information clearly, concisely, and accurately. Your role involves leading the delivery of technical documentation including user manuals, message standards, technical specifications, knowledge articles and help content. As a Technical Writing manager, you’ll manage a team of writer’s day-to-day activities. Using your extensive technical and leadership experience you’ll set direction, give feedback, collaborate internally, and lend specific content expertise. You must be highly motivated possessing strong organization and leadership skills with proven results. Documentation is a dynamic department—the contributions of all members are key to producing quality documentation and maintaining our high standards. Seeking a candidate with technical writing, leadership, verbal communication skills, and demonstrated ability to work in a fast-paced development environment.What you will do:Lead a team of Technical Writers, set the goals, priorities, and vision.Produce exceptional documentation that enables clients to understand Fiserv’s products and efficiently complete their jobs with minimal service calls.Deliver document focus of: User Guides, Quick References, Page Help (HTML)files, and Technical Specifications.Lead multiple projects in a fast paced, constantly changing environment.Manage multiple competing priorities in support of multiple products and services.Identify and resolve issues relating to documentation project schedules, resource availability, documentation structure and deliverables.Effectively communicate and collaborate with other content creators to ensure a unified tone, style, and voice across all content.Identify requirements, scope, and estimation of work.Determine timelines and reporting progress to project sponsor (Product Manager/Product Owner).Create final content for client-facing documentation.Outline proposed deliverables or indicate where existing deliverables will change.Ability to interact with all levels of an organization.What you will need to have:Bachelor's Degree required; degree in Technical Communications, Professional Writing, English, or Journalism preferred.3 or more years’ experience managing or leading technical writers.5+ years of relevant technical writing experience in applicable field.Adheres to the Microsoft Manual of Styles and Standards and department writing standards.Experience with help development toolset to include desktop publishing, graphics, and word processing. (Word, FrameMaker, Visio, Excel, SharePoint, and Adobe Acrobat).Experience with Madcap Flare software and HTML.Understanding of content analysis, modeling, design, and structured writing.Experience with screen capture and screen editing tools for importing into other sources (Flare, Word, PowerPoint).Ability to participate in Agile meetings and translate initiatives to content impacts and requirements.Able to perform and succeed with limited supervision.Must be highly motivated and be able to motivate the team.What would be great to have:Advanced degree in Technical Communications.Experience working with DITA and/or Adobe Suite.Experience writing user interface text and application screen content.Experience with Component Content Management Systems.Exposure to Card Services products in B2B professional service environments.Proficiency with SharePoint document repositories and Word templates.This role is not eligible to be performed in Colorado, California, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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