Client Communications Professional

Fiserv, Berkeley Heights, New Jersey, United States, 07922

Work at Fiserv

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are 44,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.Responsibilities

Requisition ID


Date posted



Berkeley Heights


New Jersey


United StatesCalling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleClient Communications Professional

What does a successful Client Communications Professional do at Fiserv?As a Client Communications Professional, you will contribute to the success of Fiserv by crafting exceptional, accurate and timely external technical communications, including system and operational updates, FAQs, release notes, talking points and other product communications as assigned. You will apply your writing skills and technical acumen to translate complex information into clear, polished, and engaging content.What you will do:Authoring, proofreading and/or editing external client communications that clearly explain changes and potential impact to clients and their customers. Communications will vary in length and complexity, and are expected to be clear, concise, client focused and professional looking in every instanceManaging the daily work associated with a project, including identifying requirements, scope and estimation of work, and meeting with stakeholders to gather content, feedback and approval, including product managers, senior leadership and Legal & ComplianceDriving and leading communication strategy to educate clients and enhance their experience with Fiserv solutions and supportTransforming complex, unorganized or unstructured technical data into client-friendly materialFormatting, proofing and editing previously created documents, images and communicationsApplying product-specific knowledge and skills to communication developmentResearching available technical documentation and writing descriptive copyWorking with our internal business partners to develop relationships, share and explain processes, and solve problemsProducing all deliverables within project timeframesMastering the department selected style guides and processesContributing to team process documentationWhat you will need to have:Bachelor’s degree from an accredited university is preferred; equivalent work experience will be considered3-5 years’ minimum experience in technical writing, communications, content management or a related discipline in the technology or financial services industryExcellent verbal and written communication skills and a command of U.S. English grammar, usage and punctuationThe ability to interpret and communicate technical information to a non-technical audienceTo be well organized, with the ability to balance multiple projects simultaneously in a deadline-driven environment, while maintaining attention to detailThe ability to interact and collaborate with all levels of an organization, including executive leadershipA general awareness of professional visual presentation/design principlesA curious mindset and willingness to source for details that are not readily availableDemonstrated ability to solve problems and drive process improvementsExperience writing communications plans and executing on those plansBasic familiarity with the software development lifecycle (SDLC)Command of Microsoft 365, particularly Word and TeamsThe ability to work independently to drive resultsBasic project management skillsWhat would be great to have:Demonstrated knowledge of the Fiserv product suite, especially within the supported business unitFamiliarity with SharePoint and HTMLWorking knowledge of AP styleExperience with content management systems (CMS) and authoring tools (ServiceNow)This role is not eligible to be performed in Colorado, California, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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