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Strategy Manager - Mobile Customer Retention & Growth

Altice USA, Long Island City, NY

One of the largest broadband communications and video services providers in the United States

Duration: Full-Time


Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Responsibilities

Job Summary

The Strategy Manager role focuses on Mobile customers and manages initiatives designed to grow wallet-share, improve satisfaction, and retain customers. This role supports the Mobile business team and is responsible for working across teams to assess opportunities, develop strategies, and plan targeted campaigns that encourage Mobile adoption within the existing customer base.

Role & Responsibilities

  • Lead strategy development for mobile adoption and retention to the existing customer base. This includes customer relationship management, loyalty initiatives, retention programs, segmentation, and communication tactics.
  • Support Mobile business team to understand priorities and refine value prop, key selling points, and incentives to promote mobile product adoption.
  • Partner with Retention, Loyalty, and Growth leads to integrate strategies and ensure a consistent customer experience.
  • Serve as liaison with Customer Care/Retention Ops to gather front-line feedback and communicate common themes in customer sentiment impacting customer satisfaction.
  • Collaborate with Customer Insights Team to analyze satisfaction and disconnect drivers. Develop recommendations to improve the customer experience and identify new opportunities to grow wallet-share.
  • Coordinate with Brand/Creative Team on all supporting marketing materials.

Qualifications

Qualifications & Skills

  • Bachelor's degree in business, strategy, or marketing, and 3-5 years consumer industry experience or subscription-based service experience
  • Experience with customer management programs, focusing on customer satisfaction, loyalty, and retention.
  • Ability to create presentations, visualize data and articulate a story behind the data and insights appropriate for executive audiences
  • Strong qualitative and quantitative analytic skills and ability to develop an understanding of market dynamics & consumer behavior
  • Strong project management skills with the ability to influence cross-functional teams and re-direct tactics as necessary to execute
  • Comfortable working as an individual contributor with the ability to collaborate as needed

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.  This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

About Altice USA

Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news, telephony, and wireless offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. 

Altice USA

Want to learn more about Altice USA? Visit Altice USA's website.