Sr Business Systems Analyst
Altice USA, Bethpage, NY
One of the largest broadband communications and video services providers in the United States
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Work with Project Manager and other IT staff delivering functional business analysis and requirements gathering services. Develop documentation for existing and proposed business processes and functional specifications, as well as the facilitation of joint application design sessions with users and IT staff. Perform data collections, organization, work flow, and support analysis. Provide direction and support for preparation of quality deliverables. Define the work flow for improvements and resolve issues, while documenting and presenting project status. Conduct requirements gathering and design documentation activities for medium to large scale applications development, package implementation, and/or system integration projects. Develop and maintain user documentation and instructions for all systems within purview. Define processing logic and translate high level business requirements into detailed functional design documents.
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a closely related field plus 4 years of experience as a Business Analyst, Consultant, Project Manager, or related position performing functional business analysis and requirements gathering.
Employer will accept 3 years of university level study plus 3 years of related experience to meet the Bachelor’s degree requirement.
Must have experience with the following: working in all phases of the software development life cycle, including requirements gathering and documentation; analyzing functional business processes; applying knowledge of call center technologies including ACD, IVR, CTI, digital call recording[BC1] , workforce management and reporting; and working with relevant technology, tools and middleware, including, SQL, OLE/MS Office, GUIs, and associated testing methodologies.
Call Center technology knowledge is extremely important
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law
About Altice USA
Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news, telephony, and wireless offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Want to learn more about Altice USA? Visit Altice USA's website.
Create the extraordinary.