Jr. Project Manager
Altice USA, Bethpage, NY
One of the largest broadband communications and video services providers in the United States
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
As part of the eCommerce Web Operations Team, the Jr. Digital Project Manager is responsible for supporting the management and execution of a portfolio of digital projects within Altice USA.
The Jr. Project Manager will work within an entrepreneurial team, and have access to the resources and tools of the larger company to define and turn ideas, into great experiences that improve the performance of Altice USA's digital platforms.
Must have proven digital vision, as well as a passion for great customer experiences and empathize with users' goals and challenges, demonstrating good instincts about consumer behavior and business dynamics. Responsibilities also include, obtaining and documenting business requirements, creating and managing project timelines and other key project documents, maintaining meeting agendas and notes, assisting in QA or UAT as needed, and providing post-release support/status reporting. The Jr. Project Manager will work closely with the Marketing, Sales Operations, Altice Mobile team and Engineering Teams in a fast paced environment and must possess a ‘can do' spirit and be willing to learn new skills to assist the team, when needed.
Key Non-Reporting Relationships:
Marketing and Creative Services - Directors and Managers: Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps.
Website Design and Development - Directors, Managers and Developers: Collaborates with UX on product design
eCommerce & Sales Operations - Directors and Managers: Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps.
Operations/Systems Teams (Internal & External): Provide input and direction for project management of system development, enhancement or maintenance.
Altice Mobile team: Collaborates and documents business requirements, timelines, meeting agendas, notes and next steps.
Compliance/Legal: Engages to ensure tactics and actions being taken are within legal boundaries
Project Management (60%)
Collaborate with internal development team, Marketing, Creative Services, eCommerce, Sales Operations, Altice Mobile, Operations/Systems Teams (Internal & External), Compliance/Legal and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution.
Gather, document and clearly communicate various project requirements from business and project teams using various project methodologies.
Develop and effectively communicate project approach, scope, control, assignments, communication and timeline. Quickly identify and provide visibility to any variances.
Provide project team with guidance as required to ensure progress is sustained and project goals are fulfilled.
Facilitate and disseminate meeting agendas, notes & next steps.
Manages and disseminates weekly project status reports.
Projects expert retaining and communicating of all project history.
Support the development of project management programs and processes.
Product Optimization Analysis (10%)
Provide recommendations on overall definition of vision and roadmap and how it coordinates with the larger technology roadmap for the business.
Analyze support issues to identify trends and improvement opportunities.
Issue Triage and Resolution (15%)
Ensure site is operational and meets service level agreements (SLAs).
Monitor systems, communicate performance against SLAs and manage all product issues.
Identify, replicate and document issue details.
Prioritize issues and inquiries. Manage internal escalation and resolution of issues.
Track and monitor issues; provide regular reporting / analysis.
Partner with IT, Content Management and Business stakeholders to troubleshoot issues.
Analyze issue for root cause and categorize (bug, enhancement or user error).
Identify, communicate and document fixes and workarounds.
Ensure issues are addressed in a timely manner.
Issue Prevention (15%)
Provide recommendations to business team based on customer feedback and known issue areas.
Based on known problem areas, provide specific feedback.
Mastering of project management methodology & documentation, knowledge of Agile is a plus
Website creation, redesign, and/or design management a plus, but not required
Ability to multi-task and deliver upon numerous objectives/goals
Strong computer, reporting & presentation skills (Excel, Word, PowerPoint, etc.)
3-5 years' experience in digital project development/management
Deep understanding of the digital environment and evolving tools and platforms used to improve online presence. Able to translate trends into brand right business opportunities
High degree of independent leadership, critical thinking, communication, accountability, analytical and teamwork skills
Experience working directly with Executive level stakeholders
Bachelors Degree from accredited College or University
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.
About Altice USA
Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news, telephony, and wireless offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Want to learn more about Altice USA? Visit Altice USA's website.
We produce and distribute content through some of the world’s leading and most valued brands