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Manager Customer Segmentation

Altice USA, Long Island City, NY

One of the largest broadband communications and video services providers in the United States

Duration: Full-Time


Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

Summary:

The Customer Segmentation Manager is responsible for developing customer strategy based on business goals.  This role will partner with our Product and Marketing teams to understand customer data and business priorities and generate insights based on impactful segmentation and analytics. 

Responsibilities:

  • Leverage analytical techniques to conduct analyses that can translate to business actionable insights for key objectives, including customer relationship growth and ARPU
  • Assess the methodology and information needed to conduct analyses, prioritizing the business value and use case for the initiative
  • Aggregate and interpret large data sets from multiple sources across the company to develop analytic plans that can support go to market strategy
  • Communicate insights and recommendations appropriate for executive level audience through effective data visualization and narrative-driven presentations
  • Effectively manage competing priorities in a fast-paced environment and be willing to “wear multiple hats”

Qualifications

Qualifications /Requirements

  • 5+ years of hands-on experience in data and analytics
  • Bachelor's degree in finance, business, or related field.  
  • Advanced analytical skills, and the ability to analyze qualitative and quantitative data  
  • Excellent written and oral communication skills
  • Demonstrated business and financial acumen  
  • Advanced Excel and Powerpoint/presentation experience 
  • Tableau or related Business Intelligence Tool experience is preferred.
  • Advanced SQL experience
  • GCP- Big Query experience a plus
  • Python experience a plus 
  • Advanced experience transforming large data sets into concise, meaningful information 
  • Ability to work in a fast-paced environment under tight deadlines 
  • Tireless desire to expand knowledge base and skill set 

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

As a condition of employment, New York City requires all private-sector workers assigned to a location in the City to be vaccinated by December, 27, 2021. Accommodations may be available for religious or medical reasons; please visit our accommodations link on the AUSA Career Site.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

About Altice USA

Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news, telephony, and wireless offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. 

Altice USA

Want to learn more about Altice USA? Visit Altice USA's website.