Mediabistro
   

Product Manager

Altice USA, Long Island City, NY

One of the largest broadband communications and video services providers in the United States

Duration: Full-Time


Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

The Entertainment Product team at Altice is responsible for innovating, updating, and maintaining our video products such as video packages and content as well as our hardware and app delivery methods of these packages. The Product Manager, Entertainment Product will focus on understanding the needs of our customers in consuming and using our entertainment products with an enhanced focus around quantitative feedback around the performance of our products. This role will work with all cross functional teams including Growth, Billing, Financial Planning, Marketing, Sales, Care, and Field in order to help drive changes in process, increased adoption and sales, and operational excellence in the customer consumption.

Responsibilities

  • Developing full strategies for execution on product initiatives, working with cross-functional groups to deliver on setting strategic priorities throughout the project.
  • Managing the product performance for the entertainment portfolio by continuously analyzing quantitative and qualitative feedback on initiatives. Use your analysis to develop recommendations and plans to improve the sales, marketing, customer adoption and operational execution of the product.
  • Deliver comprehensive and forward-thinking plans with a deep analysis of customer behavior and experience with good business acumen and a desire to understand the market and our consumers.
  • Expertly navigate and work across all organization lines to strategically create and then drive delivery of specific outcomes.
  • Be willing to become an expert on our existing products for all cross-functional teams within the organization to ensure all teams are moving toward a unified goal.
  • Request, source, and analyze data from both internal and external resources to help inform a data-driven view
  • Establish and work with business planning teams to create scenario models for ROI and Revenue/Cost analysis of proposed projects.
  • Understand what the customer needs and how to refine our product operations (such as care, sales, support, logistics, installation, communication etc) to meet those needs.
  • Supports the Video and Entertainment team to successfully deliver upon operational, customer experience and financial KPIs
  • Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Call Centers, Field Reps, Stores, Inventory, Billing, and Sales Reps are appropriately informed.
  • Be able to create and work with Business Planning teams to create simple models for ROI on operational support projects
  • Create end-to-end plans with strategic timing and then drive execution to intended plan with aid from all groups within the organization.
  • Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development responsibility a plus
  • Experience with customer facing product upgrades/swaps in a customer home, cable product experience a plus
  • Engineering background and/or technical expertise in technology not required

Qualifications

Qualifications

  • Minimum of 5 years of non-technical product management, consumer packaged goods brand management, cable, telecom or technology experience, managing operational style projects under minimal or no supervision
  • Bachelor's Degree or equivalent experience required, MBA or relevant Master's Degree a plus
  • Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills
  • Strong analytical, problem solving and time management skills
  • Experience with creating thorough project plans and experience with playbooks and repeatable executional plans
  • Experience with Excel and other data analysis and manipulation tools as an end user are required. Candidate should be comfortable with understanding and interpreting data. Coding and data warehouse skills not required.
  • Demonstrated ability to facilitate communications and projects across cross functional teams
  • Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

COVID-19 Statement As a condition of employment, New York City requires all private-sector workers assigned to a location in the City to be vaccinated by December 27, 2021. Accommodations may be available for religious or medical reasons; please visit our accommodations link on the AUSA Career Site.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

About Altice USA

Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news, telephony, and wireless offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. 

Altice USA

Want to learn more about Altice USA? Visit Altice USA's website.