UX Research Specialist

Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

Summary

Altice's Product UX/UI team is seeking an UX Researcher who'll work with our design team and product owners to ensure that our customers and other internal users are the focus for continuous improvement of our products and the internal systems that support them. This person will uncover insights into who users are, what they currently experience, and what they truly need. This person will guide product teams in applying the most effective approach for achieving research goals and will help them work together to arrive at actionable user insights. We are committed to making Customer Experience our best product. Come help us make it happen.

The UX Research Manager will be well-versed in a range of qualitative research methodologies, experienced in planning and conducting studies, and focused on delivering insights that directly inform product roadmaps. The right candidate will be creative and strategic in approaching research, passionate about advocating for user-centered design, and highly collaborative.

Key Qualifications

5+ years conducting user experience research and user testing, both remote and in person.

Proven track record of running research and collaborating with other teams to uncover insights, identify unmet needs, and craft better products.

Experience in qualitative research methods such as ethnographic field research, heuristic evaluations, cognitive walkthroughs, diary studies, and both lab and remote usability testing.

Exceptional at empathic listening, perceiving users' needs, delivering an unbiased view of users, and translating user insights into action items for product teams.

Proven ability to evangelize for User Research and User Centered Design.

Experience in creating and executing participant recruitment processes

Experience in quantitative research methodologies such as surveys.

Deep knowledge of best practies for usability and principles of effective design

Outstanding written and verbal communication skills

Passion for understanding what drives user behavior

Qualifications

Responsibilities include:

Collaborating with design and product teams to define research goals and identify target users

Developing a research approach and detailed study plan tailored for the situation.

Creating research materials including screeners, guides, and scripts

Coordinating with participants to recruit and schedule research

Engaging with product teams throughout research, analysis, and synthesis

Communicating findings and recommendations in compelling ways through storytelling.

Crafting customer journey maps for key personas based on research findings.

Helping product teams stay focused by grounding decisions in research.

Education & Experience

Experience in shaping digital transformations by applying Design Thinking principles and understanding the role of User Research in that process.

MA/MS in Human-Computer Interaction, Human Factors, Psychology, Anthropology or related field is preferred.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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