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Senior Project Manager

Altice USA, Bethpage, NY

One of the largest broadband communications and video services providers in the United States

Duration: Full-Time


Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

The Senior Project Manager is responsible / accountable for one or more medium or complex projects through the Software Development Life Cycle while ensuring the business requirements, customer needs and defined drivers are met. The Senior Project Manager will ensure successful launch/deployment of various products. This position is the focus to which all processes, communication, accountabilities, and procedures are filtered through to ensure an aligned team effort. The key focus of this position is overall management of projects across multiple business groups and ensuring delivery of specific business/customer functionality that is on-time and on-budget.  The Senior Project Manager ensures that solutions meet business needs and expectations; builds strong working relationships Ensures that efforts of the team are aligned with those of other project teams. The Senior Project Manager manages indirect technical staff to deliver quality solutions on time, within budget, compatible with business drivers and meet the customers' needs. The Senior Project Manager directs technical team activities and teams with internal and external supporting organizations to achieve effective design and development results

Responsibilities

  • Planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational programs & projects.
  • Directly responsible for managing and overseeing project: scope, cost, schedule, risk, human resources, communications, procurement, change and methods for measuring results.
  • Areas of responsibility include planning, developing, and managing project plans/timelines, with focus on managing critical path, performing required gap analysis, and bringing in projects on/before schedule.
  • Perform routine data collection, organization, workflow & support analysis.
  • Document, manage and enforce action item register, documenting and publishing meeting minutes in a professional and timely manner.
  • Develop and adhere to comprehensive project budget and proactively forecast, plan, and communicate under/overruns.
  • Provide customers, the project team and management with written and verbal communications, including project status reports and executive level presentations.
  • Develop timetables for implementation, monitor and perform strategic analysis for the project.
  • Serves as a liaison with company resources and systems to provide current data and information needed.
  • Partners to develop/deliver communications regarding the progress, accountabilities, and gaps in the progress of assigned projects
  • Skilled in planning and preparing effective and timely written communications.
  • Skilled in presenting ideas and concepts.
  • Ability to synthesize project information and establish the appropriate scope of a project.
  • Scope management
  • Ability to apply strong project management skills and methodologies.
  • Use Jira, Microsoft Project, Service Central, Confluence, Clarity PPM, etc and similar tools to accomplish duties.
  • Overall project management of code development, unit testing, production implementation and post-production support of designated/identified projects. 
  • Coordinate resource and schedule estimates across multiple development organizations responsible for packaged deliverables
  • Act as gatekeeper to ensure that all milestone deliverables meet with defined standards. Deliverables include requirement definitions, functional specification, architecture design, technical specifications, release notes, installation guides, solution summary, and other documentation.
  • Act as liaison between development organizations and internal PMO
  • Coordinate, lead and/or participate in technology engineering efforts and meetings to determine optimal approach, design, risk mitigation, defect resolution, etc.
  • Lead defect management processes and discussions between development, QA, Production, and business teams to effectively communicate root cause and defect resolution
  • Preparation of project plans, resource plans, status reports, meeting minutes, documentation, etc.
  • Coordinate release and sprint planning

Qualifications

Qualifications / Experience

  • A Bachelor's degree in Business (or Management), Computer Science, Engineering, or related discipline or equivalent work experience required.
  • Minimum 12 years' experience related project management responsibility, demonstrating leadership skills and managing technical and non-technical resources through various life-cycle phases (cross functional experience preferred)
  • Extensive knowledge of Microsoft Office, Project or comparable tools
  • Experience with Executive presentation skills to draft professional, formal briefing material
  • Highly developed interpersonal, written, and verbal communications
  • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Demonstrated analytical and problem-solving skills.
  • Ability to interpret data analyses for operational insights. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Collaborates with key stakeholders outside own area of expertise
  • Consistent record of accomplishing short term business objectives
  • Ability to work independently and with others at all levels within the organization
  • Ability to organize and prioritize effectively
  • Demonstrated facilitation skills and ability to manage meetings with project team members
  • Determines methods and procedures on new assignments and may coordinate activities of other personnel
  • Formal project management training/certification required; Project Management Professional (PMP)
  • Knowledge of Altice's business practices and/or industry desirable
  • Experience in project management and a full understanding of project management processes and steps. Ability to perform multiple tasks, and adjust priorities based on workload and direction from management or customer
  • Proven analytical ability related to analysis of project performance over time.
  • Full Lifecycle experience with both custom development and packaged application deployment, including experience working within a formal development methodology.
  • Exceptional verbal and written communications skills.
  • Proven ability to focus on building customer relationships and responding to customer needs.
  • Use of formal software development lifecycle methodologies, such as Waterfall or Agile
  • Strong understanding of cable industry, digital solutions, or customer experience
  • Knowledge of OSS/BSS systems, customer care operations, agent support (desktop tools, voice/screen recordings) or customer channels (e.g. SMS, Messaging, Chatbots, IVR, and surveys) a plus
  • PMP certification a plus

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

About Altice USA

Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.

From high-speed broadband and ultra-HD video, to digital advertising solutions, local news, telephony, and wireless offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between. 

Altice USA

Want to learn more about Altice USA? Visit Altice USA's website.