Mediabistro
   

Customer Success Manager

Bobit, Torrance, CA USA

Work at Bobit

Level: Experienced (Non-Manager)

Duration: Full-Time


We seek talented Customer Success Managers to join our team! Customer Success Managers (CSMs) take co-ownership of a portfolio of enterprise customers alongside our sales representatives. In addition to being fully committed to our customers’ success by relentlessly driving adoption of new marketing initiatives, CSMs assist the sales team via new and existing client outreach, warm-ups, and handing off sales prospects to sales team members.


Responsibilities:


  • Learning and understanding customer challenges, opportunities, goals, and priorities related to sales and marketing
  • Working alongside and empowering our sales teams to extract full value from the customer relationship through your expertise knowledge of marketing and Bobit’s advanced marketing and business intelligence solutions – proactively providing strategic recommendations and proposals
  • Tenaciously monitoring campaigns against goals and KPIs while advocating for customers’ campaign success with internal operations teams
  • Working alongside sales and operations in proactively managing and mitigating any risk and escalations related to a customer’s relationship with Bobit
  • Driving transformation and innovation within Bobit’s sales team by helping to keep them up to date on the latest marketing and lead generation trends and technology
  • Assisting in the identification of new sales prospects, providing outreach to support those newly identified clients, and warming them up to the solutions Bobit offers (leads are then handed over to a sales associate)

Requirements:

  • Understanding and expertise of modern marketing and demand generation strategies, vocabulary, and technology (CRMs, Marketing Automation, Nurturing Techniques, MQLs, SQLs)
  • Experience working with large enterprise customers
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Strong analytical skills, with the ability to translate data into insights
  • Strong Microsoft Office skills – Excel and PowerPoint in particular
  • Sales “closer” mentality with an ultimate desire to migrate into a more sales-dedicated position within the organization (we are looking for our future sales staff – is it you?)

Please visit the Careers section of Bobit’s site to view the benefits you will receive in return for your commitment and dedication to our brands.


About Bobit:

Businesses run faster, smarter, and better with essential information and services Bobit provides. We bring buyers and sellers together through our media and events. We help advance the markets we serve and their critical business decisions are made with the information, data, and technology we deliver. Bobit helps business move forward. Bobit is a national B2B media company providing business information and solutions via print and digital magazines, digital media, live events and specialized marketing tools.


No phone calls / No agencies, principals only

About Bobit

Businesses run faster, smarter, and better with essential information and services Bobit provides. We bring buyers and sellers together through our media and events. We help advance the markets we serve and their critical business decisions are made with the information, data, and technology we deliver. Bobit helps business move forward. Bobit is a national B2B media company providing business information and solutions via print and digital magazines, digital media, live events and specialized marketing tools.

Bobit

Want to learn more about Bobit? Visit Bobit's website.