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To serve as an integral partner in defining and shaping the business’s member service model. Serve as the horizontal connection point between the business unit and enterprise to drive awareness and transparency for product, channel, and segment initiatives. Serve as a strategic thought leader and demonstrate ability to constructively challenge the status quo to drive innovation.

Responsibilities

Collaborate with senior leaders to translate and execute on corporate strategies, leading the development and deployment of business unit strategies and goals, ensuring alignment across the department and driving transparency

Serve as an interface across the business unit to deploy strategies and ideas via a center-led strategy

Leverage data-led thought leadership to identify strategic opportunities, assess capability gaps, and define portfolio priorities and guardrails

Drive coordination of key priorities, inputs and data to synthesize feedback and deliver insights to support business priorities and goals

Define and monitor KPIs and metrics to assess progress, drive innovation, and ensure accountability across strategic initiatives

Responsible for providing a holistic view of the member experience, identifying needs, challenges, and satisfaction drivers to inform strategy and enhance outcomes. Champion efforts to simplify and enhance member experience

Foster integrated ways of working across the business, driving transparency vertically and horizontally, raising ideas and opportunities to appropriate levels for socialization and approval, and facilitating collaborative decision-making

Champion a holistic integration of strategies approach between business units to drive alignment and achievement of short and long-term objectives

Lead complex horizontal workstreams to drive the execution of business unit strategies

Perform other duties as assigned

Qualifications\nMaster’s degree in Business Administration, Finance, Economics, or related field, or the equivalent combination of education, training and experience

Expert knowledge of product and/or channel operational and systems

Extensive experience in data-driven portfolio prioritization and vision to optimize services, offerings and experience

Extensive experience with financial products and services

Extensive experience in enhancing the member experience through journey mapping

Significant experience in implementing strategic initiatives to support organizational objectives

Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have significant business risk and impact

Extensive experience working with all levels of staff, management, stakeholders, vendors diplomatically and tactfully

Expert skill consulting, influencing and building consensus with business partners

Expert skill in planning and coordinating changes, including understanding cross system dependencies and impacts

Expert skill presenting findings, conclusions, alternatives, and information clearly and concisely with the ability to create, story-tell and present to a variety of audiences at all levels

Expert skill identifying and analyzing business requirements and recommending solutions

Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships

Extensive influential leadership experience in a matrix environment

Expert skill in producing desired results and achieving goals and objectives

Expert communication (written and verbal), collaboration, and interpersonal skills

Demonstrated expertise in business acumen

Hours:

Monday - Friday, 8:00AM - 4:30PM (Hybrid)\nLocation:

820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us\nNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

FORTUNE100 Best Companies to Work For® 2025

Yello and WayUp Top 100 Internship Programs

Computerworld® Best Places to Work in IT

Newsweek Most Loved Workplaces

Newsweek Most Trustworthy Companies in America

Military Times 2025 Best for Vets Employers

Best Companies for Latinos to Work for 2025

Forbes® 2025 America's Best Employers for New Grads

Forbes® 2025 America's Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review theBenefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Info

Job Identification 28208

Job Category Executives (All)

Posting Date 01/14/2026, 02:54 PM

Apply Before 01/29/2026, 04:55 AM

Degree Level No Formal Education

Job Schedule Full time

Job Shift Regular Hours

Targeted Salary Range Negotiable based on experience and qualifications.

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Vice President, Business Strategy