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Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/

Job Description\nAccount Managers play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members.

An ideal candidate for this role may have knowledge and experience with enterprise networks, systems, cybersecurity and customer success or account management. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast-paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threats

Responsibilities

Ensure customer satisfaction and renew contracts prior to expiration

Expand iboss presence within existing customer base

Ensure that customer-desired outcomes are achieved through proactive cadence-driven outreach

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Advise customers about new products and feature enhancements

Provide feedback to product management, engineering, and R&D teams

Working with our technical support teams, ensure that any identified technical support inquiries are solved in a timely and professional manner.

Document interactions comprehensively for auditing and record keeping purposes

Help customers measure success by baselining current vs. future state

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Create, provide, and present quotations to customers

Acquire purchase orders from customers

Create and submit knowledgebase entries to help improve customer self-service capabilities

Create and maintain internal knowledge systems to assist other internal team members

Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Qualifications

Bachelor's degree in technology or business

Outgoing personality and comfortable speaking to customers

Sales experience required

Experience working with State, Local Government, and K-12 customers

Possess a strong work ethic and team player mentality

Excellent communication skills both verbal and written

Highly developed sense of integrity and commitment to customer satisfaction

Strong detail orientation, documentation and listening skills.

Benefits

Optimistic, supportive, and FUN work environment

Joining an exciting business at an exciting phase of development

Highly competitive salary

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

*This position is not eligible for sponsorship of work visas.

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Account Manager - EDU