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Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Welcome Care Advisor will deliver outstanding quality advice, consultation and coordination of international sales and services to the Corporate, Premier, International, and international segment clients with global financial servicing needs to attract, retain and expand account relationships. Embeds quality, care, and ownership over all aspects of international client inquiries through direct customer sales and contact to ensure every customer feels satisfied, cared for, and delighted with their experience each and every time they contact us

As our Welcome Care Advisoryou will:

Provide high quality service to achieve maximum customer satisfaction while welcoming recently onboarded customer

Assist customers during the Welcome Care journey resolving the customer’s query at first contact where possible

Educate customers on US banking setting them up for success

Adhere to call procedures and guidelines

Establish customer’s needs and offers solutions to enhance the customer’s relationship

Take ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank

Contact HSBC Domestic and International customers via approved communication channels (phone calls, zoom, Outlook email) in a polite and friendly manner

Offer value added products and services based on customer needs analysis and ensures customer understanding of those products

Handle multiple products and has deep knowledge of our Cross-border procedures

You´ll likely have the following qualifications to succeed in this role:

Bachelor’s degree in business, related field, or equivalent experience

Proven and progressive international, personal banking sales and service experience or equivalent, including evidence of referral results and ability to close a sale

Client necessity based communication, cross-selling, interpersonal and customer service skills

In-depth knowledge of international products, service, and people as well as the nature, philosophy and products of the Group

Proficiency with personal computers as well as pertinent mainframe systems and software packages

Foreign language skills, such as Mandarin and/or Cantonese

Proven track record to embed outstanding quality, tone, passion, demeanor and pride in each and every customer transaction

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

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Welcome Care Advisor