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Customer Success Representative

CoStar Group, US-CA San Francisco

Work at CoStar Group


Customer Success Representative


Job Description


Position Overview: 

We are looking for a Customer Service Representative to join our team in our downtown San Francisco office. In this role, you will provide phone and email client support for our industry-leading marketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience.

To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product Management and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed. 

This position is an exciting opportunity for the right person looking to join a talented team serving an exciting, entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company and clients, then we would love to talk to you! 

Responsibilities: 

  • Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction 

  • Be the person who delivers first time resolution with quality and professionalism 

  • Support sales colleagues to ensure the highest standard of customer service is maintained  

  • Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort 

  • Act as first support for technical issues including website, call tracking and login issues    

  • Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information 

  • Complete on-boarding of new customers ensuring initial Customer Portal training is completed and all information regarding the customer is accurate 

  • Respond to flagged listings to protect consumers against potential fraudulent listings 

  • Identify revenue opportunities to move free listings to paid listings and upgrade advertising levels for paid listings  

BASIC QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree

  • Minimum of two years of customer service experience required preferably in a call center environment

  • Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.

  • Excellent verbal and written communication skills

PREFERRED QUALIFICATIONS & EXPERIENCE

  • Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences

  • Ability to deliver results while working to deadlines under pressure

  • Ability to plan and organize workload in a fast-paced environment

  • Ability to be flexible and adapt to changing situations at a high growth company

We welcome all qualified candidates who are currently eligible to work full-time in the Unites States to apply.  However, please note that CoStar is not able to provide visa sponsorship for this position

WHAT’S IN IT FOR YOU: 

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

  • Life, legal, and supplementary insurance 

  • Commuter and parking benefits 

  • 401(K) retirement plan with matching contributions 

  • Employee stock purchase plan 

  • Paid time off 

  • Tuition reimbursement 

  • Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks 

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar is not able to provide visa sponsorship for this position. 

#LI-CN2


CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

About CoStar Group

CoStar Group is the leading provider of online real estate marketplaces, information, and analytics in the commercial and residential property markets.

CoStar Group

Want to learn more about CoStar Group? Visit CoStar Group's website.