Customer Success Representative

We are looking for a Customer Service Representative to join our team in our downtown San Francisco office. In this role, you will provide phone and email client support for our industry-leading marketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience.

To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product Management and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed. 

This position is an exciting opportunity for the right person looking to join a talented team serving an exciting, entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company and clients, then we would love to talk to you! 

Responsibilities: 

• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction 

• Be the person who delivers first time resolution with quality and professionalism 

• Support sales colleagues to ensure the highest standard of customer service is maintained  

• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort 

• Act as first support for technical issues including website, call tracking and login issues    

• Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information 

• Complete on-boarding of new customers ensuring initial Customer Portal training is completed and all information regarding the customer is accurate 

• Respond to flagged listings to protect consumers against potential fraudulent listings 

• Identify revenue opportunities to move free listings to paid listings and upgrade advertising levels for paid listings  

BASIC QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree

• Minimum of two years of customer service experience required preferably in a call center environment

• Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.

• Excellent verbal and written communication skills

PREFERRED QUALIFICATIONS & EXPERIENCE

• Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences

• Ability to deliver results while working to deadlines under pressure

• Ability to plan and organize workload in a fast-paced environment

• Ability to be flexible and adapt to changing situations at a high growth company

We welcome all qualified candidates who are currently eligible to work full-time in the Unites States to apply.  However, please note that CoStar is not able to provide visa sponsorship for this position

WHAT’S IN IT FOR YOU: 

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Commuter and parking benefits 

• 401(K) retirement plan with matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks 

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar is not able to provide visa sponsorship for this position. 

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