Bilingual Service Assurance Associate- Spanish

• Complete Service Score Surveys, via outbound calling, with customers/potential customers within seven business days or less of a meeting or phone interaction with any representative from CoStar Group.  Approximately 200+ outbound calls per day.  

• Execute professionalism via all telephone interactions including effective questioning, listening, and probing. 

• Maintain objectivity while soliciting feedback on the quality of service. 

• Assess the quality of data of any representative from CoStar Group. 

• Record accurately and timely all results from surveys and data reviews. 

• Timely reporting of escalations to Management. 

• Communicate with internal departments to resolve customer concerns and follow-up on resolution with customer when necessary. 

• Provide timely feedback to CoStar Group representatives based on customer feedback and review of data entry. 

• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort. 

BASIC QUALIFICATIONS 

• Bachelor’s degree required 

• Must be fluent in English & Spanish, both written and verbal

• Experience using Enterprise and/or CRM system  

• Minimum of 1 year experience interacting with customers 

• Minimum of 1 year experience of executing high call volume with high levels of data accuracy 

• Proficiency in MS Office, including Excel, PowerPoint, Word and Outlook 

• Proven ability of performing to metrics/key performance indicators 

• Experience building rapport over the telephone and overcoming objections in a professional environment 

• Experience of delivering results whilst working to deadlines under pressure 

• Experience of accurately capturing and entering data 

• Excellent verbal and written communication skills 

PREFERRED QUALIFCATIONS AND SKILLS 

• Enterprise knowledge and experience strongly preferred 

• High level of proficiency with CoStar Products preferred 

• Proficiency with internal systems and the ability to quickly learn new applications 

• Ability to plan and prioritize workload in a fast-paced environment 

• Ability to act on own initiative and work successfully alone and as part of a team 

• Ability to adapt quickly in a technology led environment 

• Confident personality with the ability to communicate effectively and professionally with both internal and external stakeholders 

WHAT’S IN IT FOR YOU: 

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.  

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Commuter and parking benefits 

• 401(K) retirement plan with matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) 

• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks 

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it -- see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0