Bilingual Customer Service Associate (French or Spanish)- Apartments.com

Job Description

Bilingual Customer Service Associate (French)- Apartments.com

CoStar Group Company Intro:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

Apartments.com 

Apartments.com is the nation’s #1 rental marketplace for owners, property managers, and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force.  We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters.  The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.

Learn more about Apartments.com. 

Role Description: At Apartments.com we believe that the customer is at the center of everything we do.  As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience.  You will assess our customers’ various needs and provide expert service.  You will also be an advocate for the best solution to their problems through engagement with product, tech, and sales professionals.  You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small.  We will invest heavily in formal and informal training to drive your success. 

Responsibilities: 

• Demonstrated a strong customer focus rooted in empathy toward the customer

• Communicate effectively with peers, management and customers

• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction

• Be the person who delivers first time resolution with quality and professionalism

• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling

• Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites

• Support sales colleagues to ensure the highest standard of customer service is maintained 

• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort

• Develop a strong understanding of CoStar Group and Apartments.com technology, tools and products

• Meet and exceed customer and Costar’s expectations

Basic Qualifications:

• Bachelor's degree in accounting or finance from an accredited, not-for-profit University or College.

• A track record of commitment to prior employers.

• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care

• Results and solutions-oriented approach to solving customer problems

• Open to working weekends in order to provide customer support to all clients

• Fluent in both written and spoken French and English OR both written and spoken Spanish and English

• Excellent verbal and written communication and influencing skills

Preferred Qualifications:

• Confident personality with the ability to communicate effectively with both internal and external stakeholders

• Ability to plan and organize workload in a fast-paced environment

• Ability to act on own initiative and work successfully alone and as part of a team

• Ability to adapt quickly in a technology led environment

• Proficiency in MS Office

• Be very Team and Quality Service oriented

What’s in it for you?  

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. 

Our benefits package includes (but is not limited to): 

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug 

• Life, legal, and supplementary insurance 

• Virtual and in person mental health counseling services for individuals and family 

• Commuter and parking benefits 

• 401(K) retirement plan with matching contributions 

• Employee stock purchase plan 

• Paid time off 

• Tuition reimbursement 

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups 

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks 

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position. 

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing