Job Description

SYSTEMS SUPPORT SPECIALIST – CoStar Group – Freiburg

OVERVIEW  

CoStar Group is the world’s leading provider of information and marketing solutions for the Commercial Real Estate industry. We are part of the NASDAQ 100 as well as the S&P 500 with a market cap of over $30B.+ As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies. We do this by actively researching the commercial real estate markets and providing data, analytics, innovative tools and powerful marketing platforms in the U.S. and Internationally to help our clients transact with one another. CoStar continues to win multiple awards including one of Forbes most innovative companies (2017) and Fortune’s fastest growing companies (2020).

We are looking for an experienced System Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution in Freiburg, Germany.  This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools and hands-on support. Great customer service should be your motto by being a self-starter, problem solver and excellent communicator. You can juggle multiple projects, each urgent and competing for your time.

RESPONSIBILITIES

• Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company for all Thomas Daily staff on site & for Remote staff across APAC, EU & North America
• Participate in telephone support rotation providing support to users in offices across Remote staff across APAC, EU & North America via remote assistance tools
• Document problems and solutions in the Service Desk ticketing system
• Inform management of potential problems and identifies problem trends
• Create and maintain computer images
• Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide videoconference administration and support.
• Any other duties and special projects as assigned

BASIC QUALIFICATIONS

• Bachelor's degree from an accredited college in IT or a related field of study
• Demonstrable experience in corporate IT or Service Desk.
• Experience implementing TCP/IP at the workstation level
• Experience supporting Windows 10/11 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
• Ability to lift/move equipment up to 100 lbs
• Strong written and spoken English and German language skills

PREFERRED QUALIFICATIONS

• O365 Admin experience
• Experience supporting mobile devices such as iPads, iPhones, etc.

OVERVIEW OF COMPANY:

Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; Thomas Daily, the leading German Real Estate News & Data service, to name a few.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 5 500 worldwide across 14 countries.

WHATS IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, and 29 days leave, you will be part of a collaborative culture in our Freiburg Office where lunch allowances and Hansefit are also provided

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing