Mediabistro
   

Senior UX Researcher

Cox Automotive, Irvine, CA 92618

Work at Cox Automotive

Duration: Full-Time


Primary Location: 195 Technology Dr, Irvine, CA, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 2110069

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).

The selected Senior User Experience (UX) Researcher will play a key role in ensuring that the product experiences on Autotrader and Kelly Blue Book are intuitive, usable, and desirable. This individual will be part of a two-person team to conduct a variety of research activities and provide guidance and expertise for developing effective, easy-to-use digital products for both web and mobile native. This person will conduct user research for the teams you support and work closely with other researchers, user experience designers, product managers, and business owners in a highly iterative agile environment.

Responsibilities

  • Work with product managers, analytics, designers, and content strategists to identify user experience research focus areas and develop comprehensive testing plans.
  • Estimate, design, execute, and report on research activities using the most appropriate method, including, but not limited to, moderated and unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys, and contextual inquiries.
  • Deliver insights, findings, and design recommendations based on research and usability best practices to colleagues within your working group.
  • Support our product teams continuous delivery approach with a research structure that fosters and encourages a continuous consumer feedback loop.
  • Prioritize and coordinate multiple research projects at a time based on business need.
  • Review online customer feedback and intercept surveys to identify hot spots and themes where users may be struggling.
  • Serve as a thought leader by acting as an expert consultant in reviewing designs, communicating best practices, and championing usability.
  • Work with design and development teams to produce prototypes for testing.
  • Proactively identify usability improvement opportunities and recommend research methods to understand them better.
  • Ensure budget allocated for research projects remains within planned expenses.
  • Maintain strong relationships with other departments, including Client Services, Marketing, and Technology.
  • Maintain awareness of current human-computer interaction and usability research, theories, and methodologies.

Qualifications:

  • 5+ years of experience planning and executing usability research activities, including user study moderation and heuristic evaluations.
  • Experience using a variety of usability research tools, for example: UserTesting, UserZoom, Ethnio, and Morae.
  • Strong understanding of current usability research, theories, best practices, and methodologies.
  • Experience facilitating design sprints and research an in Agile environment preferred.
  • Experience with in-person and remote testing a must.
  • Knowledge of Axure and experience creating prototypes for the purpose of testing digital interactive interfaces.
  • Excellent time management and prioritization skills.
  • Demonstrated ability to multi-task effectively under tight timelines.
  • Strong attention to detail, user empathy, and the ability to deliver concise research summarization.
  • Exceptional verbal and written communication skills.
  • Proven problem-solving skills.
  • Strong teamwork and collaboration skills.
  • Demonstrated knowledge of the principles of user-centered design.
  • Knowledge of and experience in web user interface design and technology.
  • Understanding of project management principles.

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Automotive

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®.

Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. 

Come join a global, family business that treats team members and clients like they’re just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.

Cox Automotive is an Equal Opportunity Employer.

Vision:

We are software engineers, marketers, sales leaders and trailblazers transforming the way the world buys, sells, owns and uses cars.

Cox Automotive