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Senior UX Researcher

Cox Automotive, Carmel, IN 46032

Work at Cox Automotive

Duration: Full-Time


Primary Location: 11799 N College Ave, Carmel, IN, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 220485

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

UX RESEARCHER

The User Experience Researcher works closely with other UX and practitioners, designers, strategists, product team members and business stakeholders to propose and conduct user research activities consisting of strategic and tactical studies and is responsible for coordinating, planning, executing, and reporting on activities across multiple teams and business areas.
This individual must have a passion for user experience research specifically as it relates to software development.

Responsibilities:

  • Provide insights to help inform and execute on product strategy and tactics by conducting both formative (e.g., ethnographic research, contextual interviews) and evaluative (e.g., lab/remote sessions, surveys) research
  • Identifies the proper research methods based upon product phase and timeline
  • Creates proposals and research roadmaps/timelines
  • Obtains stakeholder approvals and acts on research proposals
  • Recruits test participants, creating screeners, managing participant scheduling & related external vendor interactions for recruiting as needed.
  • Sets up and facilitates testing covering quantitative and qualitative data collection techniques in accord with product goals and in support of data-driven / informed design.
  • Work cross functionally with teams to shape and execute plans based on business needs and growth initiatives for both existing and new products throughout the software development lifecycle of applications, often with numerous research initiatives occurring concurrently
  • Uncover actionable insights and evangelize findings at various levels of the organization to help the business grow
  • Lead and facilitate brainstorming sessions, needs analysis, features, and functionality workshops with a foundation in Human Centered Design principles.
  • Investigates and evaluates User Experience Research trends in the industry and communicates recommendations to the UX leadership team aimed at enhancing UX processes, incorporating new or innovative ideas, increasing research velocity/value/efficacy and/or recommending new methodologies and tools as appropriate

Qualifications:

  • Possesses broad expertise in end-user data collection involving complex web and mobile software applications and understands most, if not all, of the following (experience performing them in an agile software development environment a must):
  • 1:1 task-based testing/in-depth interviews
  • Iterative discovery / formative testing
  • Remote moderated 1:1 testing
  • Remote un-moderated testing
  • Remote open/closed card sorting
  • 1:1 open/closed card sorting
  • Focus groups
  • Ethnography/day in the life/site visits
  • Contextual inquiry
  • 1:1 interviews
  • Concept testing / desirability studies
  • Prototype testing
  • Survey creation
  • Persona research and creation
  • Strong user experience research foundation and flexible approach
  • Strong reporting skills, both written and verbal
  • Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research to enhance user experience
  • A demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members
  • Experience with OpinionLab, UserIQ, Axure, Adobe Analytics, Kiss Metrics, Google Analytics, and/or other research or prototyping tools is desirable
  • Extensive portfolio that includes examples of leading strategic research with significant business outcomes and creation of long-term research plans
  • Deep experience and past success performing UX Research on software within an Agile SDLC is required.
  • Six+ years related work experience. UX research experience must include an established, heavily trafficked, consumer facing web site or equivalent combination of education and experience
  • Bachelors degree in Human Factors Psychology, Cognitive Psychology, Human-Computer Interaction, Experimental Design or equivalent work experience.

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Automotive

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®.

Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. 

Come join a global, family business that treats team members and clients like they’re just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.

Cox Automotive is an Equal Opportunity Employer.

Vision:

We are software engineers, marketers, sales leaders and trailblazers transforming the way the world buys, sells, owns and uses cars.

Cox Automotive