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Senior UX Researcher

Cox Automotive, Atlanta, GA 30328

Work at Cox Automotive

Duration: Full-Time


Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202202062

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

This is a great opportunity to join a rapidly growing User Experience team within a large enterprise organization focused on delivering clear, consistent, and intuitive solutions for our stakeholders and end-users.

As the Senior User Experience Researcher, you will utilize your expertise to help establish the UX research practice across the Sales, Service, Marketing, and Analytics teams. This role will work closely with UX team members, business partners, and leadership to elevate the products these teams rely on incorporating qualitative and quantitative research methodologies to drive better business decisions and better product design through informed reporting.
Through the process, you will provide ethnographic studies, lead usability testing, and organize research findings reviews with stakeholders to drive solutions that exceed the expectations of the business and measurably improves the experience and value to the users.

You have experience working with UX Designers and Architects and have a thorough understanding of how research fits into and help drive the User-Centered Design process within an Agile workflow.

The Sr UX Researcher will act as an ambassador for User-Centered Design and advocate for research and design principles among key partners.


Expectations

  • Executes standard / defined research methodologies to gather information, identify trends and develop project-specific findings
  • Analyzes findings to uncover actionable insights
  • Interprets operational requirements for inclusion in studies and analysis
  • Writes reports and creates charts, presentations and timelines in support of department or business operations
  • Supports capability development within the delivery organization, including reviews, gap assessments and source development
  • Conducts business impact analyses, validation studies and market research through all stages: concept formulation, definition of metrics, determination of statistical methodology, research evaluation and report development
  • Collaborates with team members to understand how findings / insights impact project objectives and business outcomes, and to identify additional research needs
  • Develops analytical tools and numerical modeling of complex operations systems and processes
  • Provides recommendations for operational efficiencies and process improvements; assists in design development to support change initiatives
  • Saves and stores all research findings within a common research repository so that it is easily discoverable across products.
  • Collaborate with a wide variety of stakeholders including engineers, product managers, product owners, scrum team leads, as well as executive leadership
  • Create innovative design concepts based on a deep understanding of the users needs and business objectives. Demonstrate a willingness to try new approaches and create design plans that can be achieved iteratively
  • Experience working in an agile environment supporting engineering by providing research artifacts, UX best-practices, and consulting for the team
  • Keep current with latest UX research, design and technology trends
  • Estimate effort, plan schedules, and manage time effectively
  • Understand the technical, business, and time limitations facing the organization and design within the constraints

Compensation:

  • Compensation includes a base salary of $118,600 - 136,400. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidates experience.
  • Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications

  • 4-year degree preferred or equivalent work experience
  • 5+ years related UX research experience
  • Portfolio containing examples of multi-platform business application analysis
  • Solid understanding of user experience design principles and best practices
  • Highly collaborative personality who seeks out team-based solutions
  • Ability to communicate complex concepts through presentation to a wide variety of audiences
  • Experience working on complex business applications for internal and external stakeholders
  • Experience implementing User-Centered Design processes within Agile delivery organization
  • Proven expertise with modern desktop, web and mobile app design
  • Familiarity with UX prototyping tools such as Axure, Adobe XD, Figma or similar


Bonus talent

Experience working on with sales team-specific tools such as Salesforce and finance reporting tools


Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Automotive

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®.

Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. 

Come join a global, family business that treats team members and clients like they’re just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.

Cox Automotive is an Equal Opportunity Employer.

Vision:

We are software engineers, marketers, sales leaders and trailblazers transforming the way the world buys, sells, owns and uses cars.

Cox Automotive