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Product Operations Director

Cox Automotive, Atlanta, GA 30319

Work at Cox Automotive

Duration: Full-Time


Primary Location: 3003 Summit Blvd, Atlanta, GA, USA

Division: Cox Automotive

Job Level: Director/Senior Director

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202202693

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Product Readiness Director is responsible for leading the development and execution of go-to-market and post-launch plans for portfolio key initiatives. This role will partner closely with different product and business teams, as well as across broader Cox Automotive organizational boundaries to ensure that all goals and milestones are met. This role will report to the Senior Director Product Operations and will be instrumental in building out readiness practices, processes, and success measures across the Cox Automotive Product organization.

To be successful in this role, the candidate must have a combination of product management knowledge, operational knowledge, stakeholder consultation, change management experience, user experience, and project management skills. He/she must also be able to build and lead strong cross-functional teams that drive a shared future vision, collaborating and guiding the work of teams of product managers, professional services and project teams, and implementation teams to ensure a successful launch occurs for our clients.

PRIMARY DUTIES AND RESPONSIBILITES

  • Product Launch Leadership: Lead development, communication and execution of comprehensive product commercialization strategy including go-to-market and post-launch plans.
  • Readiness Project Management: Work across organizational boundaries to ensure that all go-to-market goals and critical milestones are met. Manage program risk by communicating issues and mitigation plans to all levels including leadership and recommending solutions.
  • Operational Readiness: Drive operational readiness to ensure that the product is able to be properly marketed, sold, contracted, installed, trained, billed, supported, analyzed for utilization and canceled. Coordinate and communicate with stakeholders around key activities.
  • Defining Success: Works with the Business Leadership, Product Management, Product Marketing and Change Management to ensure success of product launches can be measured and achieve business goals. Suggests ideas for improvement.
  • VOC: Keeps the voice and perspective of the customer present throughout the entire lifecycle of the product. Facilitate, capture and use of team member and client feedback. Promote client-centric value propositions and positioning to inform commercialization strategy.
  • Training and Support Alignment: Aids Change Management to ensure that marketing, training, sales, client care and operations have the facts to effectively plan for, train and support new products and solutions being delivered.
  • Process Improvement: Drives processes that elevate our go-to-marketing planning and ensuring operational readiness for product launches. Champion continuous improvement using innovative ideas to increase effectiveness.
  • Communication: Effectively uses persuasion and negotiation techniques with boundary partners. Builds networks of support for ideas and/or initiatives. Synthesizes information quickly and tailors messaging to audiences. Able to represent Cox Automotive at high-profile and/or public events.
  • Change: Ability to drive change and create team alignment. Sees the connection point across initiatives and calculates the impact to adoption. Demonstrates flexibility and adaptability to ongoing changes.
  • May manage the work of 3-5 direct reports
  • Travel required up to 20%

Qualifications:

What We Look For:

  • Bachelors Degree with 7 - 9 years of related experience with a minimum of 2 years of management experience a plus
  • Proven ability to lead and manage teams
  • Experience in project management. PMP or similar certification a plus
  • Experience in Agile or Scrum
  • Expert in portfolio product knowledge
  • Proven experience in operational and change management
  • Experience in customer expectation and relationship management

Who We Are

About Cox Automotive

Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Automotive

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®.

Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. 

Come join a global, family business that treats team members and clients like they’re just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.

Cox Automotive is an Equal Opportunity Employer.

Vision:

We are software engineers, marketers, sales leaders and trailblazers transforming the way the world buys, sells, owns and uses cars.

Cox Automotive