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Dealertrack RTS Account Manager

Cox Automotive, Colorado, Colorado

Work at Cox Automotive

Duration: Full-Time


The Account Manager will arrange meetings with key stakeholders at client accounts for which they are responsible and ensure pro-active account visits and other contact is performed at regular timeframes as appropriate for each group. 
The area of coverage is Colorado, therefore this person must reside in the territory.

They will perform statistical analysis on clients’ utilization of Dealertrack services, develop and deliver a plan of action for accounts requiring additional support or training consultation services. 

This individual will also be responsible for ensuring all client contacts are kept apprised of product developments and any changes in DMV rules and regulations affecting them, consult with account personnel and recommend process changes that will enable client to maintain compliance with state DMV rules and regulations.

This individual will also work with the Client Training Team to ensure resource allocation is appropriate for any on-site or remote training activities needed. 

The Account Manager may also plan, coordinate, schedule and present training on Dealertrack RTS products to RTS Strategic Accounts or other assigned groups using various delivery mechanisms, instructor led webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients.  RTS Strategic Accounts are multi-client groups, and are designated as RTS Strategic by Product Management, Sales, and Training Management.  The group may have National presence and may also be considered a Dealertrack Strategic Account.  These accounts could include, but will not be limited to, Planet Automotive, Lithia, Springleaf Financial, Geico, Hendrick Automotive, Tesla and Mobility Works. 

The team member must be able to communicate technical information to users in non-technical, clear terms, develop, produce and distribute training materials on-line and in written form; develop, evaluate, and assemble training classes, training materials, and handouts; provide follow-up support and further training assessment to users.

What You'll Do:

  • Perform all “contacts with a purpose” – visits, calls, emails or other – on a regular basis as appropriate for the account.  The timeframe will be agreed upon by stakeholders, and adjusted as appropriate according to other sales, implementation or training initiatives taking place with the account.  The “purpose” of the contacts can include RTS Software enhancements, changes in DMV/BMV rules or regulations, tips on more efficiently processing using RTS software, or information helpful in mitigating errors made in processing as indicated by calls to Client Services, or generally recognized while working with clients.
  • Collaborate productively with internal cross-functional workgroups on projects and initiatives related to duties, including marketing, sales, contract administrators and programming engineers as all efforts converge to affect clients and our client-facing Team Members.
  • Seek resolution to any client related or internal issues encountered to secure customer satisfaction or to make any recommendations for improvement of processes related to team, role and job functions.
  • Assume accountability for meeting any deadlines, following through on needs or requests from internal or external customers through effective time management and prioritization, consulting with immediate manager as needed to handle conflicts.
  • Be responsible for contributing to the growth of the RTS business acting as described above.
  • Ensure all users in assigned accounts have appropriate access to client-facing systems, including product solutions, the RTS Wiki and other online support portals such as Dealertrack’s Knowledge Base.
  • Communicate with executive and employee-level individuals as appropriate for each client or group assigned.  Communication can be via phone or email in order to schedule regular meetings, follow up on issues, provide login information, gain compliance with any RTS or DMV requirements such as license or bond expirations, and generally assisting clients with questions or concerns.
  • Partner with Training team to ensure initial onsite and web based product training for customers on the use of the Registration and Titling Solutions software using various delivery mechanisms, instructor led webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients.  Remote delivery tools will include GoToMeeting, GoToWebinar, GoToAssist, using the Microsoft Office suite and Adobe suite of programs.
  • Present additional product trainings for existing users in order to drive product utilization employing the same tools as described above.
  • Create and maintain eLearning and Online Support Portal content inclusive of RTS software “How To” instruction, as well as State DMV rules and regulations.
  • Perform and record client centric activities in a timely manner using Salesforce.com by leveraging various prescribed features available in the tool to maintain a complete and current record of any Customer Relationship Management contact or involvement. 
  • Ensure internal and external stakeholders are kept apprised of any activity performed for a significant purpose, statuses and resolution of any issues or concerns, and any other follow up as requested using Outlook or Salesforce.
  • Leverage details in Cases and Activities added to Salesforce.com by others to stay apprised of issues affecting client satisfaction with RTS software, utilization, and performance of RTS software.  Assume an overall account management approach in the event issues with other software, departments or companies are having a detrimental effect on utilization of RTS programs, and lead efforts internally or externally to resolve. 
  • Using bi-weekly statistical reports provided by engineering, perform statistical analysis on clients’ utilization of Dealertrack services to stay aware of usage levels, develop and deliver on a plan of action for accounts requiring additional support or training consultation services
  • Maintain knowledge of recommended workflows, software functionality – current and planned – and DMV rules and regulations through communication with other workgroups such as Product Management, self-study of DMV or state association websites or newsletters, and attending meetings with other RTS or Dealertrack Team Members.

What's In It For You:

  • As a dynamite Account Manager, you deserve success in your life as well, and at Cox, we define “success” as being a part of a company that gives you lots of opportunities and options.
  • First, we’ve created an  exceptional salary package , plus  additional incentives. We are an  inclusive sales-friendly environment  where different perspectives are valued and celebrated.  
  • Looking for tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
  • We believe in taking good care of our team, so you’ll also have access to benefits like an  impressive base salary with an uncapped commission 401(K) with company match  and  quality healthcare & life insurance options .
  • Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.

Minimum Qualifications:

  • Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and 1 year of experience; or 8 years' experience in a related field.
  • Requires strong knowledge of Microsoft Office
  • Excellent interpersonal and collaborative and skills to work effectively with teams throughout the organization

Preferred Qualifications

  • Experience in Account Management and Technical Training, or the equivalent DMV or Automotive experience highly desirable
  • Experience leading webinars with audiences of > 5 individuals
  • Experience working with large, high-profile clients desirable

Compensation:

  • Compensation includes a base salary of $76,200.00 - $114,300.00. The salary rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Automotive

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®.

Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. 

Come join a global, family business that treats team members and clients like they’re just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.

Cox Automotive is an Equal Opportunity Employer.

Vision:

We are software engineers, marketers, sales leaders and trailblazers transforming the way the world buys, sells, owns and uses cars.

Cox Automotive