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Lead UX Architect

Cox Communications, Atlanta, GA 30328

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services.

Duration: Full-Time


Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202201680

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Who We are Looking For

Cox Communications Experience Design Team is looking for an exceptional Lead UX Architect to help us drive the design and delivery of seamless and intuitive user experiences across key enterprise software initiatives. We are looking for a natural problem-solver, a systems-thinker, a highly strategic person who can dive into the deep-end and who gets "it," a person that can execute on the big picture.

What Youll Do

As the glue that brings together cross-functional teams and executes on strategy, you will play a vital role in spearheading UX activities across multiple-projects in a fast-paced environment. You will:

  • Bridge complex business, functional, and technical requirements to create compelling UX solutions employing the latest industry tools and best practices.
  • Facilitate hands-on design workshops and reviews with key stakeholders to bring solutions to life and to encourage alignment or innovation where needed.
  • Make informed UX recommendations by leveraging expert UX knowledge along with understanding of underlying drivers, user insights, or key performance metrics.
  • Drive evaluation of design solutions to identify user expectations, unmet needs, and gaps in the experience.
  • Develop, produce, and lead well thought-out presentations that tell the story of the design solution with a clear point-of-view inspired by our customer journeys and experience goals.
  • Inform multi-year roadmaps, prioritize, and monitor work efforts based on short and long-term needs, and adjust approach as necessary in order to drive momentum, maintain alignment, or meet changes in scope or objectives.
  • Maintain alignment and awareness of design activities, timelines, and priorities among project leaders, peers, and relevant cross-functional stakeholders.
  • Promote collaboration and alignment between cross-functional partners, key stakeholders, across both internal and external teams.

Who Youll Work With

You will be part of an experience design team passionate about reinventing how our company interacts with our customers. We are on a mission to bring to life our customer journeys in all that we do and we are here to create amazing experiences that customers love. We are a group with diverse backgrounds from all walks of life with unique talents in CX, UX, research, measurement, and analytics. We are curious. We love to learn. We love to imagine. We are storytellers. We believe in doing good in this world. Most importantly, we believe work is a place where you can grow and challenge yourself while still having a life.

Who You Are

  • You are curious
  • You ask great questions
  • You are highly organized; a systems-thinker
  • You connect the dots
  • You are a fast learner; some may say "jack of all trades"
  • You are resourceful and able to work independently
  • You are results-driven, proactive, collaborative
  • You are often ahead of the curve
  • You are not daunted by complexity and technology
  • You have exceptional written and oral communication skills
  • You love the big picture and are detailed-oriented
  • You are fearless in trying new directions or techniques
  • You have an interest in challenging yourself
  • You are humble
  • You elevate those around you

Qualifications:

Required Skills & Qualifications

  • 8 or more years of experience required in related field (e.g. User Experience, UX Strategy, Information Architecture, Interaction Design, Service Design etc.); 5 or more years of experience required if candidate possesses a related advanced degree
  • A compelling portfolio of results-driven work
  • Strong technical and market knowledge
  • Ability to navigate ambiguous work environments
  • Excellent interpersonal, collaborative, and communication skills

Strongly Desired Skills

  • BS/BA degree in related discipline (e.g. User Experience, Graphic Design, Computer Science, Human-Centered Design, etc.)
  • Experience in telecommunications or high-tech environment
  • Experience designing enterprise software and UX at scale
  • Comfortable understanding insights from tools like User Testing/ User Zoom
  • Experience facilitating large stakeholder groups using tools like Invision, Mural, or Miro
  • Experience managing and delivering work within Agile development framework
  • Experience with Lean UX or Human-Centered Design methodologies
  • Experience with Design Ops

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Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising.

Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

Cox Communications

Want to learn more about Cox Communications? Visit Cox Communications's website.