Outside Sales Representative Home Security

Cox Communications, Pensacola, FL 32514

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services.

Duration: Full-Time

Primary Location: 3405 McLemore Dr, Pensacola, FL, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 225309

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary

The Professional Security Consultant, aka Home Security Sales Consultant, introduces, promotes and sells Cox Home Security services and ancillary products to residential customers to ensure achievement of Home Security RGU growth and net gain objectives. Performs the entire sales process (prospecting, in-home sales consultation, sales and post-install customer satisfaction
follow-up) for Home Security products to residential customers within assigned territory.

The position will work independently in the field meeting with existing customers with at least 90% of work time is spent in the field. The incumbent will use a private vehicle for extensive local travel with mileage reimbursement (or allowance). The position is expected to meet or exceed corporate/regional sales goals in a goal-driven, sales organization. Incumbent will manage their own schedule and may work evenings and weekends to maximize customer contact. Regularly works outdoors in adverse weather conditions and at night, when necessary. Sometimes works with dissatisfied customers. Works in customers’ homes or premises.

Primary Responsibilities and Essential Functions

Essential functions of the role include sales, customer service, networking and collaboration, administration and self-development. Primary responsibilities within these functions include:

Sells Cox Home Security services and ancillary products door-to-door to residential customers to meet or exceed sales goals.
Identifies new residential prospects through cold calling, auditing subdivisions, remarket neighborhoods and analysis of street sheets.
Cold calls (door-to-door and phone) new and existing customers in territory to sell (or upgrade) services and ensure satisfaction with Cox services.
Meets with prospective customers to collect information required to assess their home security needs in detail and qualify prospects.
Delivers sales presentations and demonstrations to customers and prospects. Uses solution selling techniques to leverage the position of Cox Home Security products to educate and influence customers to buy products, typically, in one sales call.
Educates customers in the use of installed Cox Home Security products, service offerings, billing, charges, and product features.
Participates in team sales blitzes, conversions and new releases.
Negotiates pricing, products, promotions, and terms/conditions with prospective customers.
Tracks orders and serves as a point of contact for customer throughout sales and installation process. Keeps customers informed of installation progress and installation problems and maintains client satisfaction throughout the sales cycle.
Builds and maintains relationships with developers, realtors, insurance agents, contractors, builders in subdivisions to promote Cox Home Security products and services.
Prospects and promotes Cox Home Security products and services by asking for referrals at time of sale, being involved in networking groups, making presentations at homeowners association meetings, and conducting informational sessions at Cox retail stores.
Builds and maintains effective internal network to refer problems and process sales and installation orders.
Communicates special conditions or extenuating circumstances to Managers and/or assigned technicians to assure smooth installation and excellent customer service.
Provide input to Cox Home Security Manager for new product releases and changes.
Initiates and documents new account information by keying orders into ICOMS.
Documents and communicates installation design for Installers.
Plans and organizes daily work route in territory.
Schedules installation appointments if necessary.
Maintains and submits regular expense and sales activity reports using software designed for that purpose.
Obtains credit approvals as required through established processes.
Ensures product pricing reflects pricing structures set at the corporate level.
Document contract information in Docusign and provide copy to customers for approval.
Attends job-related training to increase knowledge of Cox and competitor home security services and offerings, consultation, negotiation, and sales skills; attends scheduled team meetings, refresher training, and service updates.



1 or more year of experience preferred in outside or field sales experience with quotas and cold calling
Valid state driver’s license, good driving record, reliable transportation
Certifications and licenses, as required by state and municipal laws
6 months experience using a computer in a work or non-work setting
Willingness to work weekends and nights
Excellent adaptability, applied learning, assignment management, relationship building, customer service delivery, formal presentation skills, high impact communications, results produced, continuous learning, PC skills, quality orientation, sales disposition, self-management, self-motivation and self-discipline, technical aptitude, and trustworthiness in order to work effectively with teams throughout organization.


BS/BA degree in related discipline strongly desired
Experience in telecommunications industry desired.
2 years of outside or field home security sales experience with quotas and system troubleshooting experience
Knowledge of local market, local contacts

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising.

Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Cox Communications

Want to learn more about Cox Communications? Visit Cox Communications's website.