Senior Product Manager - RapidScale

Cox Communications, Raleigh, NC 27603

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services.

Duration: Full-Time

Primary Location: 510 Glenwood Ave, Raleigh, NC, USA

Division: Cox Communications

Job Level: Manager/Senior Manager

Travel: Yes, 25 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 226038

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Flexible enough for the SMB and powerful enough for the enterprise, RapidScale, a Cox Business company, is a global managed cloud services provider helping organizations increase IT productivity, improve security, and empower remote workforces. Some organizations partner with RapidScale to manage portions of their IT, while others offload it all. Through our global network of data centers and our 24/7/365 high-touch support team, we obsess over creating an exceptional IT experience through a human approach to managed cloud.

Your Role

The Senior Product Manager role will be responsible for developing, managing, and optimizing the Software Platforms developed by RapidScale. The role includes but is not limited to contributing to and managing the platforms product roadmap, overseeing the implementation, and working in an agile environment with a cross-functional team to develop and enhance the platform to meet the needs of our consumers and clients. Recognized as an expert within the company and requires in-depth and/or breadth of expertise in Software Product Management along with other job disciplines within the organization to successfully manage the product. Manages large, complex platforms of strategic importance to the organization due to high growth value, involving large cross-functional teams.

Areas of Focus

  • Strategy & Discovery - Formulate an in-depth understanding of problems by customer segment and personas and competitive landscape.

  • Partner with UX research, marketing research, client solutions, and business stokeholds to observe and solicit feedback from consumers and clients.

  • Planning - Create and maintain product platform vision and roadmap; create business plans to secure funding; develop go-to-market strategy and value proposition. Illustrate market problems in a way that puts the problem in context. Provide relevant, timely, and easily consumable updates to all internal and external audiences.

  • Create Epics and Features and ensures it aligns across products; manage feature creation, identify business rules and business impact; involve Product, Sales and Operations Delivery Managers to ensure the teams are aligned to features and feature acceptance criteria; collaborate with other product managers to ensure alignment across products; participate in planning and pre/post-planning events (Demos and Inspect/Adapt).

  • Development - As a member of the Software Development team, build relationships within the team; Collaborate with Product Development, Operations Managers, Sales and Marketing teams, UX and others to execute work including prototyping and testing to validate solutions; help make buy/build/partner recommendations; collaborate with Architecture, Technology, etc. to develop recommendations, support testing, partner with revenue and business stakeholders to develop pricing strategies and assess ROI.

  • Client Engagement - Partner with client solutions, product readiness, and marketing teams to articulate the strategies and programs that will generate awareness and leads for the upcoming fiscal period - including measurements and goals.

  • Evaluation - Assess product performance against KPIs and makes corrections to improve performance; create and deliver thoughtful information to influence key market constituents; make end-of-life recommendations for non-performant products.

How You Succeed

  • Product Management - Manages the full platform lifecycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Acts as owner/champion for RapidScales Customer Portal and Platform. Selects, adopts, and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Analyzes market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities. Develops product propositions and determines product positioning and variants for different customer and user segments. Prioritizes product requirements and owns the product backlog. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products and creates product retirement and transition plans.

  • Requirements & Definition Management - Contributes to the selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Defines and manages to scope requirements definition and prioritization activities for initiatives of medium size and complexity. Facilitates input from stakeholders, provides constructive challenges, and enables effective prioritization of requirements. Reviews requirements for errors and omissions. Establishes the requirement baselines, obtains formal agreement to requirements, and ensures traceability to source. Investigates, manages, and applies authorized requests for changes to baseline requirements in line with change management policy.

  • Relationship Management - Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining, and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information.

  • Innovation - Manages the innovation pipeline and executes innovation processes. Develops, evolves, and adapts innovation tools, processes, and infrastructures to drive the process of innovation. Encourages and motivates innovation communities, teams, and individuals to share creative ideas and learn from failures. Manages and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities


Who You Are

Youre someone who can harness a wide variety of inputs and is phenomenal at planning, visualizing, and collaborating. A lifetime learner, you channel your wisdom into others, taking opportunities to mentor whenever you can.

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.-based job.

    • Reasonable accommodations for medical and religious objections will be considered. 

  • Bachelors degree in computer science, engineering, information systems, or related field is required.

  • 5+ years of experience working in software product development in a product or technology role

What We Look For

  • Working knowledge for SAFe Agile Methodology.

  • Experience working cross-functionally with a variety of different domains, including Software Engineering, Finance, and Business Development.

  • Strong communication skills, both written and verbal, can be applied across a diverse set of audiences.

  • Understanding of software engineering architecture with experience working with software engineering teams to deliver products.

  • Work experience in design, development, and implementation of product plans.

  • Working experience in full product lifecycle methodologies.

  • Working experience in creating, prioritizing, and recommending epics and features.

  • Working experience in conducting competitive research and analysis.

  • Working experience in identifying KPIs and other analytics to measure product value.

  • Working experience with executive presentations.

  • Working experience in working with a collaborative, cross-functional team environment.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising.

Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Cox Communications

Want to learn more about Cox Communications? Visit Cox Communications's website.