Reader Relations Associate

Feb 21, 2007
Mar 23, 2007
Ms. Meghan Hayde
Full Time
National Journal Group, Washington's leading online and print publisher of news and information on politics and policy, seeks ambitious, entrepreneurial individuals to join its ranks. Founded in 1969, National Journal Group has built an exceptional reputation at the center of politics in Washington. It offers excellent compensation and benefits, the opportunity for career growth, and a creative and collegial work environment.

Specific responsibilities include the following:

•Manage a portfolio of subscribers
•Proactively reach out to subscribers in order to better understand needs, respond to problems and ensure renewal
•Provide Web training for subscribers related to all NJG online offerings
•Alert subscribers to new features, relevant content and other matters of critical interest
•Develop new, innovative ways to engage subscribers to increase the likelihood of renewal
•Collect demographic information on subscribers
•Perform data management and administrative duties related to account retention as needed
•Approach subscribers in a consultative way to solicit new business opportunities via license upgrades and cross promotion

Desired candidate attributes include the following:

•Thrive on anticipating subscribers’ needs, proactively solving their problems and building relationships
•A positive attitude
•Strong work ethic and ability to work well with a team
•Excellent verbal and written communication skills
•Keen attention to detail
•Persistence—able to persevere with hard-to-reach clients
•Spirit of generosity and enthusiasm
•Superior professionalism, discretion and judgment
•Experience with or interest in politics and policy
•Bachelor’s degree

To apply, please visit us at

National Journal Group is an Equal Opportunity and Affirmative Action Employer.

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