Reader Relations Associate

Mar 12, 2008
Apr 11, 2008
Ms. Apply Online
Full Time
National Journal Group, Washington's leading online and print publisher of news and information on politics and policy, currently seeks a highly motivated, entrepreneurial individual to join our ranks as a Reader Relations Associate, working to manage and develop our relationships with our readership.

Position Description:
•Retain and manage a portfolio of National Journal and CongressDaily subscribers
•Proactively reach out to subscribers in order to better understand needs, respond to problems and ensure renewal
•Alert subscribers to new features, relevant content and other matters of critical interest
•Develop new, innovative ways to engage subscribers to increase the likelihood of renewal
•Provide Web training for subscribers related to all NJG online offerings
•Perform data management and administrative duties related to account retention as needed
•Collect demographic information on subscribers
•Approach subscribers in a consultative way to solicit new business opportunities via license upgrades and cross promotion

Qualifications of the Ideal Candidate:
•An ability to anticipate subscribers' needs, proactively solving their problems and building relationships
•Persistence and perseverance – even with hard-to-reach clients
•Superior professionalism, discretion, and judgment
•Strong work ethic and capacity to thrive in a team environment
•Excellent verbal and written communication skills
•Keen attention to detail
•Spirit of generosity, enthusiasm, and a positive attitude
•Experience with or interest in politics and policy
•Bachelor's degree

To apply, please visit National Journal Group’s parent company Atlantic Media at

Atlantic Media Company is an Equal Opportunity Employer.

Please apply online through at