IMAGINATION PUBLISHINGACCOUNT MANAGERThe Account Manager reports to the Sr. Account Director and is the primary point of contact for 3-5 assigned clients. The Account Manager is responsible for the overall management of the client including but not limited to strategy development, communication, execution review, presentations, contract/SOW writing and negotiation, billing and reconciliation, metrics and reporting. This role is the primary client contact interfacing with our clients on a frequent basis, perhaps daily and no less than weekly and is responsible for building and maintaining a strong client relationship that results in growth opportunities for Imagination.Account Managers also work closely with the Managing Director and Manager, Social Content and internal client service teams requiring experience managing timelines and tight deadlines, project management skills, the ability to multi-task, problem solve, a positive attitude, and a proven ability to work in a team environment. Specific responsibilities include: Account ManagementDemonstrates big picture understanding of client's marketing strategy and can communicate how current data insights/tactics associate with longer-term strategy objectives Familiarity and knowledge of the clients industry and client competitorsAnticipates client questions and prepares appropriate answers/solutions Ability to take complex ideas and explain to clients Always thinking about how we can better serve clients and grow their business Ability to manage difficult and complex issuesOwns overall customer experience and can confidently answer client/team questions SOWs, contracts, billing and reconciliation of all financial mattersSchedules, prepares agendas and presents at client meetings and reviewsAttends client and industry events as necessaryGoes above and beyond the call of duty to delight the client and deliver excellent service Travels as necessaryResponsible for creating and maintaining multiple client points of contact at the highest levels possible Internal ManagementPerforms day-to-day client contact in conjunction with Content DirectorSr. Account Director and execution teamCoordinate deliverables for weekly status reports (projects, due dates, etc) Effectively communicates client objectives and other critical information to internal execution team Manages all tactical client communication and internal cross team coordination Meets at least weekly with Content Directors and execution teams to review deliverable status and updates the client when necessaryResponsible for achieving client revenue and gross margin goalsPrepares and reports client status and financial updates on a monthly basis to management teamParticipate when available on new business development preparation and presentations.CapabilitiesPrevious agency experienceUnderstanding of social media best practices and tactics for businessCPG experience a plusTo apply, please email resume, cover letter to Andrea Scott at email@example.com.Imagination is an EOE Please send resume, cover letter & salary history for review.