Client Service Director

Employer
Location
New York
Posted
Apr 11, 2012
Closes
May 11, 2012
Contact
Mr. Eliott Saltzman
Duration
Full Time
We are looking for a Client Service Director PRO!

POSITION RESPONSIBILITIES

Develops and maintains key client relationships
Acts as central point of communication on multiple projects, internally and externally
Develops overall project timelines and maintains regular status reports for distribution to clients and team
Develops strategic implementation work plans and presentations
Schedules and facilitates the flow of information in all project phases, ensuring that milestones such as client approvals and Addison proposal objectives are met and recorded
Initiates and facilitates preparation of project meetings and conference calls with agendas, conference rooms, meals, transportation, travel and accommodations
Facilitates team planning to ensure that interdisciplinary team members share appropriate information and tools
Keeps senior project leads informed of project status and needs
Maintains budget/billing standards, opens job numbers for each phase and/or each project and maintains an accurate history of each project
Provides team time/billing update reports outlining current job numbers, job titles, completion status and remaining budgets
Traffics multiple jobs through the Creative Services Department, ensuring that clients expectations are met
Facilitates client-side billing
Assists in content development of proposals for new business requests, as appropriate
Writes proposals for add-on business requests
Mentors less experienced Client Service group members
Works with senior staff throughout Addison to clarify the role of Client Services and improve methods of communication and information sharing
Contributes to the continued development of Addison Client Service expertise by participating in the development of client service guidelines, processes and best practices

QUALIFICATIONS

A minimum of five years of professional experience in client service or account/project management; financial services and/or agency experience a plus
College degree required, advanced Business or Communications degree a plus
Exceptional organizational skills and attention to detail a must
Ability to work with a diverse group of team members; team player
Excellent verbal and written communications skills required
Proven ability to make tight deadlines
Articulate, professional and confident client presence
Flexibility and the ability to take individual initiative and self-manage
Outstanding people and facilitation skills; adept at directing team members and Creative Services personnel
Experienced in project finance coordination and budget management
Work to exacting standards of accuracy imposed by the nature of the work
Ability to work in a highly entrepreneurial environment with minimal structure
Proficiency in Microsoft Word, PowerPoint and Excel (must be able to create and maintain spreadsheets with computations); knowledge of project management software (FastTrack, Microsoft Project or Merlin) programs a plus
Ability to work in Macintosh OS-X operating system environment