Product Specialist (Digital Business)

Jul 03, 2012
Aug 02, 2012
Hiring Manager
Full Time
Are you detail-oriented and teamwork-focused? We need a Product Specialist who will exceed customer expectations through administrative/operations support and customer service for our Digital Business team, which publishes 6 digital newsletters (to various B-to-B audiences) along with three affiliated awards programs.

Here are some of the things you can expect to do on a daily basis in this role:

Responding to all customer inquiries related to the newsletters, awards programs, and other events

Assisting with the operations of all three awards programs

Handling the organization and correspondence for all audio conferences and webinars

Sending out weekly eBlasts, requiring a basic knowledge of HTML

Processing orders and fulfill any products that need to be shipped

Corresponding with subscription agencies to fill customer requests

Providing support in processing renewals and brainstorming new renewal campaigns

You possess the following skills:

Previous experience in customer/client communication
Excellent written and verbal communication
Proactive attitude in problem-solving and decision making
Strong computer skills, especially in Microsoft Word and Excel
Basic familiarity with a web-based CMS and some HTML
Ability to look at processes and contribute new ideas

You also have:
A BS/BA from a four year institution
At least one year of work experience

Please apply through our website. No snail mail, phone calls, email or agencies please.